Summary
Overview
Work History
Education
Skills
Timeline
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Keith Phillabaum

Summary

Seasoned management professional, expert in steering innovative strategies that serve to generate revenues, build dynamic teams, and deliver 'red carpet' customer service to an increasingly demanding public. "Leading from the front" management style has been the catalyst for restoring morale, resurrecting damaged client relationships, and instituting the type of transparent communication channels that build and sustain trust. Cited throughout career as a creative problem-solver, and calculated risk-taker; a change agent skilled in exposing inefficiencies, producing solutions, and shaping the future of business. Growth-focused, and inspired by the power of teams to deliver results District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.

Overview

10
10
years of professional experience

Work History

Construction Manager

Trademark Exteriors
03.2022 - 08.2023
  • As a Construction Manager I oversee the overall work flow on job sites
  • Closely interact with the install crews and the builders
  • Some of my duties include building relationships with all installers, bringing accountability in installation in all scopes, quality control in all scopes, working in connection with the Production manager in schedules and processes, working with customers on procedures and job site readiness, and working closely with HR for recommendations of team member advancements or discipline.
  • Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
  • Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.

Contact Tracer

ZMCHD/ATS
10.2020 - 02.2021
  • A Contact Tracer is a non-licensed public health professional providing support to a health department in the fight against COVID-19
  • The contact tracer is responsible for reaching out to people (contacts) who have been exposed to COVID-19 and providing health education and guidance to interrupt ongoing disease transmission
  • This position requires prioritization, prompt action, attention to detail in documentation and data management, and following designated scripts and policies and procedures provided by the health department regarding confidentiality and data security.
  • Enhanced contact tracing efficiency by conducting thorough case investigations and identifying close contacts.
  • Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.

District Manager

CashMax
09.2017 - 08.2019
  • Pro-actively and positively direct storefront personnel in exceeding company goals, as well as actively developing personnel to realize their career goals and as a result providing the company with its future leaders
  • Major responsibilities and duties include monitoring company operation and performance standards of assigned stores and personnel, store auditing, new hire and termination processes, communicating, coaching and counseling employees, motivating store associates, developing and encouraging employees to become Store Managers, holding employees accountable, preparing and implementing action plans for underperforming stores, assisting stores with loan software and equipment issues, communicating professionally with customers to resolve disputes, and assisting in set up of new stores or remodeling of existing stores.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Store Manager

CashMax
07.2013 - 09.2017
  • Responsible for developing new business, as well as underwriting, structuring and closing customer loans
  • Directing the overall activities of the store to achieve required objectives
  • Serving the customers within our target market
  • Managing store associates and handling all issues that may arise in a professional manner
  • Training new and current employees in store operating procedures
  • Ensuring employees are following operating policies and taking corrective actions when necessary
  • Scheduling employees for store business needs
  • Verifying all loans are consistent with company standards
  • Calling customers with due date reminders and following up with past due collection calls
  • Ensuring all banking is done before store opens and verifying previous day's paperwork
  • Ordering supplies necessary for daily operations.

Education

Business Management/Human Resources - Business Management

Central Ohio Technical College
01.1996

Skills

  • Quality Inspection Reports
  • Profitability Optimization
  • Territory Management
  • Financial Management
  • Proposal Development
  • Project Schedule Adherence
  • Design and Planning
  • Project Budgeting
  • Management
  • Customer Service

Timeline

Construction Manager

Trademark Exteriors
03.2022 - 08.2023

Contact Tracer

ZMCHD/ATS
10.2020 - 02.2021

District Manager

CashMax
09.2017 - 08.2019

Store Manager

CashMax
07.2013 - 09.2017

Business Management/Human Resources - Business Management

Central Ohio Technical College

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Keith Phillabaum