KEITH PHILLIPS
Valdosta,Georgia
Overview
44
44
years of professional experience
Work History
Assistant Manager
Georgia Department of Driver Services
03.2022 - Current
- Assisted in managing daily operations to ensure efficient service delivery.
- Coordinated training sessions for staff to enhance customer service skills.
- Implemented process improvements to streamline workflow and reduce wait times.
- Monitored compliance with departmental policies and procedures effectively.
Driver Examiner
Georgia Department of Driver Services
11.2021 - 02.2022
- Assisted in processing driver license applications and renewals accurately.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
City Carrier Assistant
United States Postal Service, USPS
05.2019 - 05.2021
- Managed daily mail delivery routes ensuring timely service and adherence to schedules.
- Operated handheld scanning devices for tracking and confirming package deliveries efficiently.
- Collaborated with team members to resolve customer inquiries and delivery issues promptly.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
Life Insurance Agent
National Agents Alliance
11.2017 - 05.2019
- Developed comprehensive insurance plans tailored to client needs, ensuring optimal coverage and satisfaction.
- Conducted detailed risk assessments to identify potential issues and recommend appropriate solutions.
- Built strong relationships with clients through effective communication and personalized service strategies.
- Mentored new agents, enhancing team performance and fostering a collaborative environment.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
Manager
Wendy's
01.2011 - 10.2017
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Facilitated training sessions to elevate team competencies and ensure compliance with best practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Crystal River Seafood
05.2005 - 01.2011
Manager
Golden Corral Buffet and Grill
04.2000 - 04.2005
Manager
Waffel House
06.1998 - 03.2000
Manager
Discount Diamonds
04.1993 - 05.1998
Account Manager
Rent-A-Center
04.1991 - 03.1993
Manager
Golden Corral
08.1981 - 02.1991
Education
Valdosta State University
Valdosta, GAValdosta High School
Timeline
Assistant Manager
Georgia Department of Driver Services
03.2022 - Current
Driver Examiner
Georgia Department of Driver Services
11.2021 - 02.2022
City Carrier Assistant
United States Postal Service, USPS
05.2019 - 05.2021
Life Insurance Agent
National Agents Alliance
11.2017 - 05.2019
Manager
Wendy's
01.2011 - 10.2017
Manager
Crystal River Seafood
05.2005 - 01.2011
Manager
Golden Corral Buffet and Grill
04.2000 - 04.2005
Manager
Waffel House
06.1998 - 03.2000
Manager
Discount Diamonds
04.1993 - 05.1998
Account Manager
Rent-A-Center
04.1991 - 03.1993
Manager
Golden Corral
08.1981 - 02.1991
Valdosta State University
Valdosta High School
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