Keith Piccirilli
Mukilteo
Summary
Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
Wayfair
08.2017 - 03.2024
- Served as the escalation point for tier III technical issues, including loss of ethernet connectivity (ISP), hardware failure, database saturation, thermal issues and power outage occurrences.
- Adjusted resources as needed to pivot with business needs.
- Assisted and implemented monitoring systems (Pager Duty, Device 42, Solar Winds, and Data Dog). The rollout resulted in an uptime of %99.999+ from a previous of %98.7.
- Managed a team of 10 IT professionals, including hiring, training, and performance evaluations. Each individual was promoted at least once during my tenure.
- Planned and remediated the Seattle data center infrastructure (5-million-dollar facility) layout (phase 1) to new layout (phase 2). This included removal of all non-compliant hardware, erroneous cabling, rack layouts/utilization, new fiber run layout, ISP diversification, and future growth. Phase 3 was the continued growth of the site where we went from six rows of ten racks each to a footprint of twelve rows with varying rack numbers.
- Oversaw capacity, growth, and operations of Boston data center (11-million-dollar facility). Migrated from a small capacity space to a larger one which included the planning and moving of thirty-eight fully filled racks.
- Directed the daily operations and growth of the Dublin data center (2-million-dollar facility). This was primarily accomplished by working with the local tech support team through weekly meetings and stand-ups.
- Developed budgets for each data center that consisted of operations costs and capital expenses. These budget items were reviewed quarterly with upper management to see where efficiencies could be made.
- Developed and implemented IT strategies and policies to ensure the smooth functioning of the company's technological infrastructure. Strategies included: on-call rotation, alerting, predictive analysis (Dell reporting software) and planning for end-of-life hardware.
- Oversaw all hardware and software installations, upgrades, and maintenance in data centers and PoPs across North America and Europe
- Managed relationships with external vendors and negotiated contracts for hardware, software licenses, and services. The resulting cap ex savings was over $362,000 YoY.
- Worked with AP to resolve billing questions/purchases using Coupa.
Sr. Systems Administrator
City Church
12.2016 - 07.2017
- Upgraded and maintained current infrastructure of MDF
- Configured and monitored systems for optimal performance and security
- Implemented and maintained backup and disaster recovery plans for critical systems
- Created and maintained system documentation, including network diagrams, configurations, and procedures.
Systems Administrator
DAQRI, LLC
07.2015 - 11.2016
- Day to day support of local infrastructure and local team
- Collaborated with cross functional teams in L.A
- To plan and implement system upgrades and migrations
- Provided technical support and training to end-users on system and software usage
- Maintained inventory of hardware and software assets and ensured license compliance.
Field Engineer
Raritan
07.2006 - 06.2015
- MS campus support
- Oversaw the installation and testing of KVM and power equipment and systems, ensuring compliance with safety regulations and project specifications.
Tech Support Manager
Excell Data Solutions
05.2005 - 05.2006
- Served as the main point of contact for clients and ensured timely and effective communication throughout projects and support.
Help Desk Manager
HouseValues
01.2002 - 03.2005
- Managed a team of 4 help desk technicians that provided support for end users.
Help Desk Manager
Point.com
11.1999 - 11.2001
Education
Pacific Lutheran University
Tacoma, WABachelor of Science - Biology
North Seattle College
Seattle, WA05.1995
Skills
- Inventory Management
- Process Improvement
- Performance reporting
- Contract Management
- P&L Management
- Negotiation
- Team Leadership
- Cultural Awareness
- ITIL Experience
Timeline
Operations Manager
Wayfair
08.2017 - 03.2024
Sr. Systems Administrator
City Church
12.2016 - 07.2017
Systems Administrator
DAQRI, LLC
07.2015 - 11.2016
Field Engineer
Raritan
07.2006 - 06.2015
Tech Support Manager
Excell Data Solutions
05.2005 - 05.2006
Help Desk Manager
HouseValues
01.2002 - 03.2005
Help Desk Manager
Point.com
11.1999 - 11.2001
Pacific Lutheran University
Bachelor of Science - Biology
North Seattle College
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