Keith Pinder
Largo,MD
Summary
I'm a dynamic and dedicated customer service professional with 7 years of experience in fast-paced, people-facing environments. I’m known for being dependable, patient, and focused on finding solutions that leave every person I serve feeling valued and respected. I’ve built my career by listening first, staying calm under pressure, and showing up consistently for my team and the public. Right now, I’m expanding my skillset by pursuing the Google IT Support Certification—because I’m serious about growing in a career where I can make a bigger impact, support others in new ways, and keep learning.
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
6
6
years of professional experience
Work History
Senior Sales & Customer Service Specialist
Staples
10.2020 - 06.2025
- At Staples, I became one of the go-to people on the sales floor for both customers and my team. I helped hundreds of people every week find what they needed, answered questions about products and tech, and made sure their problems were solved with care. I also helped train new team members, kept the space organized, and stepped up when extra coverage was needed.
- Delivered helpful, solutions-first service to hundreds of customers weekly.
- Resolved concerns with professionalism and follow-through, often turning frustrated customers into returning ones.
- Built strong product knowledge across tech, office supplies, and print services to better guide customers through their options.
- Kept high-traffic areas clean, organized, and accessible.
- Onboarded new associates and shared service best practices.
Guest Services & Culinary Support Associate
Six Flags America
05.2019 - 01.2020
- Working at Six Flags taught me a lot about service during high volume and high pressure. I made sure every guest felt welcomed, handled tough situations respectfully, and worked as part of a large team to keep operations running smoothly.
- Delivered friendly, efficient service to thousands of guests during peak seasons.
- Handled customer concerns on the spot, balancing empathy with policy.
- Supported new team members during onboarding and training.
- Maintained food safety, cleanliness, and customer satisfaction in both public and behind-the-scenes areas.
Education
Google IT Support Certification - Training in Troubleshooting, Customer Support, Networking, and Systems
Coursera/Google Career Certificates
01.2025
High School Diploma - undefined
Largo High School
Skills
- Building Rapport with Customers and the Public
- Listening with Patience and Empathy
- Resolving Issues Quickly and Professionally
- Staying Calm in High-Pressure Situations
- Managing Busy Service Environments Smoothly
- Communicating Clearly Across Backgrounds
- Following Through on Requests and Commitments
- Collaborating with Team Members to Get the Job Done
- Call center experience
- Customer relations
- Good communication skills
- Customer service
Availability
- Available immediately
- Open to evenings, weekends, and rotating shifts
What I Bring to the Table
- Customer First, Always: I make sure people feel heard and helped.
- Reliable and Professional: I show up, follow through, and take pride in doing things right.
- Focused on Growth: I'm always learning and looking for ways to improve.
- Team Player: I jump in where I’m needed and support others to get the job done right.
Languages
English
Full Professional
Timeline
Senior Sales & Customer Service Specialist
Staples
10.2020 - 06.2025
Guest Services & Culinary Support Associate
Six Flags America
05.2019 - 01.2020
High School Diploma - undefined
Largo High School
Google IT Support Certification - Training in Troubleshooting, Customer Support, Networking, and Systems
Coursera/Google Career Certificates