Keith Portlock
Chesapeake,VA
Summary
Dynamic Route Sales Representative with a proven track record at Primo Brands, excelling in customer retention and route management. Leveraged strong issue resolution skills to enhance client satisfaction and drive revenue growth through strategic upselling. Committed to optimizing delivery efficiency while fostering robust customer relationships and mentoring team members for success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Route Sales Representative
Primo Brands
Norfolk, VA
08.2012 - Current
- Executed efficient delivery of product orders to multiple retail locations.
- Oversaw inventory management, ensuring precise stock availability consistently.
- Cultivated robust customer relationships by delivering effective communication and support.
- Leveraged handheld devices to enhance route efficiency and monitor order progress.
- Addressed customer inquiries promptly to enhance overall satisfaction levels.
- Analyzed competitor activities and provided insights for strategic enhancement.
- Ensured exceptional customer satisfaction by meticulously reviewing feedback and addressing account holder needs and requests.
- Engaged with customers to assess needs and deliver tailored solutions.
- Enhanced revenue streams through strategic upselling and cross-selling initiatives targeting both new and established customers.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Optimized sales performance by implementing effective territory management and strategic route planning.
- Executed proper product display at customer sites, adhering to company specifications and policies.
- Formulated and executed promotional strategies to enhance sales performance and foster customer loyalty.
- Expanded client base through proactive identification and pursuit of new sales opportunities.
- Optimized driving routes to customer sites by assessing weather conditions and road construction impacts.
- Delivered exceptional customer service, fostering strong customer retention and loyalty.
- Mentored new route sales representatives by sharing effective best practices for success.
- Oversaw inventory record maintenance to guarantee optimal product availability.
- Cultivated comprehensive knowledge of products and services to effectively resolve customer inquiries.
- Cultivated robust client relationships to enhance repeat business and generate referrals.
- Enhanced customer satisfaction by proactively resolving concerns and delivering effective solutions.
- Articulated product information to clients, showcasing expertise in features and benefits of offerings.
- Assessed customer needs and delivered tailored product information to enhance cross-selling opportunities.
- Showcased diverse product lines and brand portfolios to enhance market presence.
- Streamlined delivery schedules to enhance efficiency and reduce travel time.
- Leveraged route optimization software to enhance delivery route planning and management.
- Spearheaded collaboration with team members to devise innovative sales strategies that enhance overall revenue.
- Addressed customer complaints promptly to enhance satisfaction and foster loyalty.
- Oversaw coordination with warehouse staff to guarantee timely loading and unloading of products, preventing delivery delays.
- Implemented strict adherence to traffic regulations and company driving policies to enhance road safety.
- Cultivated robust customer relationships to drive sales growth and enhance client satisfaction.
- Cultivated a positive brand image by engaging clients and potential customers with professionalism and courtesy.
- Orchestrated team meetings to address challenges and exchange best practices for sales and delivery operations.
Service Provider
UPS
Virginia Beach, VA
05.2000 - Current
- Operated package sorting equipment to ensure efficient processing of shipments.
- Collaborated with team members to maintain safety standards and improve workflow efficiency.
- Assisted in training new employees on operational procedures and equipment usage.
- Monitored inventory levels to facilitate timely replenishment of supplies and resources.
- Implemented quality control measures to enhance accuracy in package handling processes.
- Coordinated with cross-functional teams to resolve customer service inquiries effectively.
- Developed process improvement suggestions that increased overall productivity within the facility.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
- Fostered a positive working environment by promoting open communication within the team and recognizing individual achievements regularly.
- Collaborated with cross-functional teams to deliver cohesive and comprehensive service offerings, resulting in improved client satisfaction.
- Utilized advanced problem-solving skills when troubleshooting complex issues during project completion stages.
- Streamlined service operations for increased efficiency, implementing standardized processes and procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Bachelor of Science - English
Norfolk State University
Norfolk, VASkills
Route planning
Team support
Customer retention
Route management
Account development
Service management
Safe vehicle operation
Requirements analysis
Vehicle maintenance
Display building
Issue resolution
Policies and procedures implementation
Vehicle safety
Route growth
Customer service
Accomplishments
- Documented and resolved Issue which led to Results.
Certification
Class A CDL
Timeline
Route Sales Representative
Primo Brands
08.2012 - Current
Service Provider
UPS
05.2000 - Current
Bachelor of Science - English
Norfolk State University