KEITH POSTMA
Rutherfordton,NC
Summary
Two decades of telecommunications expertise in delivering comprehensive solutions to clients across various sectors, including residential and enterprise markets. Committed to a customer-first approach, effectively addressing the needs of clients from small organizations to large Fortune 500 companies. Skilled in optimizing service delivery and enhancing client relationships through strategic problem-solving and relationship-building.
Overview
24
24
years of professional experience
Work History
Telecommunications Sales, Client Success Manager
Tech Impact
Philadelphia, Pennsylvania
02.2023 - 10.2025
- Managed telecommunications systems to ensure seamless communication across departments.
- Collaborated with vendors to procure necessary equipment and services.
- Provided technical support to staff for troubleshooting telecommunication issues.
- Conducted training sessions on new telecommunications technologies and tools.
- Coordinated installation and maintenance of telecommunication infrastructure projects.
- Updated knowledge base documents regularly with accurate information about various telecom system components.
- Analyzed customer requirements to determine appropriate telecommunication systems solutions.
- Resolved customer inquiries by providing answers in accordance with company policies and procedures.
- Configured voice over internet protocol devices such as IP phones, softphones.
Network Manager-Consumer Field Operations
AT&T
Hendersonville, NC
09.2013 - 10.2023
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.2.0
PREMISES TECHNICIAN
AT&T
Port Saint Lucie, FL
05.2009 - 09.2013
- Travel to customers' premises to install and maintain, equipment or accessories for residential internet and phone
- Measure signal strength at utility poles, using electronic test equipment
- Explain Internet and Telephone service to subscribers after installation and collect any installation fees that are due
- Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances
- Develop methods to monitor employee satisfaction with policies or working conditions, including grievance or complaint procedures
- Mediate discussions between employer and employee representatives in attempt to reconcile differences.
OUTSIDE PLANT TECHNICIAN,
AT&T
Daytona Beach, FL
05.2008 - 05.2009
- Access specific areas to hang strand, fiber cable or install terminal boxes, using bucket trucks, or by climbing poles or ladders, or entering tunnels, trenches, or manholes.String cables between structures and lines from poles, towers, or trenches and pull lines to proper tension.Clean or maintain tools or test equipment.Read project blueprint.Find and load fiber in at the work center.
SALES ASSOCIATE
Car Smart Superstore
Highland, IN
08.2001 - 11.2007
- Contributed to increased levels of repeat and referral business,
- Worked closely with management to desk, contract and deliver vehicle purchases
Education
ASSOCIATE OF ARTS -
Prairie State College
Chicago Heights, ILSkills
- Problem-Solving
- Policies and Procedures Implementation
- Workforce Training
- Systems Implementation
- Performance Management
- Employee Motivation
- Customer Relationship Management
- Project Management
- Positive and Constructive Feedback
- Client Relations and Retention
- Team Building and Leadership
- Handling Escalations
- Training development
- Vendor collaboration
- Project management
- Client onboarding
- Materials and documentation
Timeline
Telecommunications Sales, Client Success Manager
Tech Impact
02.2023 - 10.2025
Network Manager-Consumer Field Operations
AT&T
09.2013 - 10.2023
PREMISES TECHNICIAN
AT&T
05.2009 - 09.2013
OUTSIDE PLANT TECHNICIAN,
AT&T
05.2008 - 05.2009
SALES ASSOCIATE
Car Smart Superstore
08.2001 - 11.2007
ASSOCIATE OF ARTS -
Prairie State College