Keith Poyner

Work History

Toshiba Global Commerce Solutions

Raleigh, NC

11.2022 - Current

Managed recruitment operations for Maintenance Division, overseeing RPO partner and internal processes.
Led weekly regional calls across three territories to align recruitment strategies.
Hosted biweekly executive updates, presenting staffing trends and progress to senior leadership.
Coordinated HR processes with hiring managers to define job requirements and manage requisitions.
Negotiated compensation packages within company guidelines during candidate selection.
Reviewed resumes, conducted phone screens, and managed candidate pipelines.
Maintained Applicant Tracking System records of all applicants
Advised management on salary ranges based on internal equity considerations as well as external market data.

CCI

Boulder, CO

01.2004 - 10.2018

Leveraged over eleven years of technical recruiting expertise to enhance candidate selection processes.
Managed a team of five recruiters, developing effective practices and strategies for talent acquisition.
Executed full-cycle recruiting, including sourcing, testing, interviewing, and conducting background checks.
Established partnerships with educational institutions and agencies to broaden applicant outreach.
Streamlined HR processes, coordinating new hire orientations and onboarding programs.
Utilized various recruitment channels, including job boards and social media, to attract top talent.
Aligned candidate experiences with employer branding to strengthen organizational appeal.

IBM

Boulder, CO

01.2000 - 11.2004

Streamlined help desk operations to deliver timely user support.
Collaborated with diverse teams to resolve product-related issues and meet objectives.
Improved satisfaction scores through strategic conflict resolution techniques.
Reduced call handling time and after-call work by optimizing workflows and coaching agents.
Monitored call volume and ticket metrics to identify and report service outages.

IBM

Atlanta, GA

02.1996 - 01.2000

Oversaw field technician operations for major retail clients, including Walmart, Circuit City, and Best Buy.
Managed full project lifecycles from scheduling, installation, troubleshooting, upgrades, and logistics coordination.
Ensured technicians were aligned with customer-specific requirements across assigned territories. Collaborated cross-functionally to maintain clear communication and timely service delivery.
Handled inventory control, equipment logistics, and part supply chains to support field operations.
Maintained compliance documentation for all maintenance and repair activities, and continuously improved workflow processes to increase efficiency and customer satisfaction.
Liaised between clients and technicians to ensure service expectations were clearly communicated and met