Summary
Overview
Work History
Education
Skills
SSR of the Year 2022
Timeline
Generic

Keith Raiche

Manchester

Summary

Dynamic Service Sales Representative with a proven track record at Cintas, excelling in customer relations and value-based selling. Enhanced client satisfaction through tailored solutions and effective problem-solving, resulting in increased sales revenue and long-term partnerships. Skilled in relationship management and adept at addressing customer needs promptly to drive loyalty and retention.

Overview

8
8
years of professional experience

Work History

Service Sales Representative

Cintas
03.2017 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Participated in regular meetings with supervisors to discuss performance metrics, identify areas for improvement, and develop action plans for success.
  • Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
  • Managed inventory levels to ensure timely restocking of products and minimize shortages.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Adhered to all safety regulations while operating company vehicles to ensure a safe working environment for both employees and clients.
  • Collaborated with customers to identify needs and provided catered solutions
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Immediately addressed problems with customers to promote speedy resolution.
  • Operated delivery vehicles safely and efficiently.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Developed strong customer base through efficient and reliable service.
  • Completed daily pre- and post-trip vehicle inspections.
  • Maintained accurate records of deliveries, invoices, and payments, ensuring compliance with company policies.
  • Conducted regular vehicle maintenance checks to ensure safety and reliability during service routes.
  • Utilized strong negotiation skills to secure favorable pricing agreements with vendors, resulting in increased profit margins for the organization.

Route Service Sales Representative

G&K Services
10.2016 - 03.2018
  • Conducted regular vehicle maintenance checks to ensure safety and reliability during service routes.
  • Developed strong client relationships, resulting in repeat business and long-term partnerships.
  • Maintained accurate records of deliveries, invoices, and payments, ensuring compliance with company policies.
  • Participated in regular meetings with supervisors to discuss performance metrics, identify areas for improvement, and develop action plans for success.
  • Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
  • Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
  • Implemented effective time management strategies to maximize productivity during daily routes.
  • Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
  • Adhered to all safety regulations while operating company vehicles to ensure a safe working environment for both employees and clients.
  • Managed inventory levels to ensure timely restocking of products and minimize shortages.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Collaborated with customers to identify needs and provided catered solutions
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Immediately addressed problems with customers to promote speedy resolution.
  • Delivered orders to customers to drive full satisfaction.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Completed daily pre- and post-trip vehicle inspections.

Education

High School Diploma -

Trinity High School
Manchester, NH
06-1977

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Relationship building
  • Complex Problem-solving
  • Customer retention
  • Client service
  • Relationship selling
  • Process improvement
  • Customer needs assessment
  • Value-based selling
  • Relationship management

SSR of the Year 2022

Received for exception customer service, teamwork, and customer satisfaction.

Timeline

Service Sales Representative

Cintas
03.2017 - Current

Route Service Sales Representative

G&K Services
10.2016 - 03.2018

High School Diploma -

Trinity High School

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Keith Raiche