KEITH RAY
Bartlett,TN
Summary
WWW: Bold Profile
Objective
To acquire the qualified positions to fit the Company needs. Agile and adaptable staff leader with stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
30
30
years of professional experience
Work History
Criminal Court Clerk
s Office
Memphis, TN
- Managed the day-to-day operations of the Grand Jury Department within the Criminal Court Clerk's Office
- Managed the assignment of Indictments, Court Filings and record keeping of The Grand Jury Department
- Supervised all personnel assigned to the Grand Jury Department and completed annual performance evaluations
- Coordinated with the District Attorney Office and County Municipalities to process bind overs., Managed the staff and operations of accounts, garnishments, and bankruptcy within the Escrow Department
- Created Escrow accounts of Defendants and prepared delinquent notices
- Managed the Drive-While You Pay Program and prepared violation reports for the Criminal Court Judges
- Prepared weekly and monthly work reports for escrow counselors
- Member of the Shelby County Government Cost Bill Committee, Managed Day to Day operations of the Customer Service Department
- Supervised and trained the cashier staff
- Coordinated cashier operations with the Finance Department
- Organized the record filing system on and off site for Criminal Court
- Trained staff on the filling of Court documents submitted to the Customer Service Department
- Answered subpoenas of records served on the Criminal Court Clerk's Office.
Evening Shift Supervisor
Immersion Hospitality
Memphis, TN
11.2018 - Current
- Enforced company policies and regulations with employees
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Prepared shift summary reports for and communicated regularly on goals and progress
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities.
Special Projects Coordinator
Shelby County Government, Criminal Court
Memphis, TN
04.2004 - Current
- Served as a liaison between the Criminal Court Clerk and Criminal Court Judges with the County Purchasing, and Finance Departments
- Work with Approved County Vendors for Supply and Demand for the Clerk's office and Criminal Court Judges
- Prepare Purchasing Requisitions and submit them to the County Purchasing Department
- Submit repair/maintenance tickets to the County Support Services division for the Criminal Court Clerk's Office
- Maintain the upkeep and maintenance of the Criminal Court Clerk's Office and Satellite locations
- Solicit quotes for Special Projects of the Criminal Court Clerk's Office
- Prepare invoices for signatures and forward to County Finance for Payment
- Solicits and manages bids/proposals requests for Department
- Prepares RFQ's (Request for Qualifications) and RFP's (Requests for Proposals); reviews, analyzes, and prepares recommendation for selection as required
- Prepares Resolutions for review and approval to The County Board of Commissioners
- Plans and supervises the work of all Special Projects within the Criminal Court Clerk's Office
- Submit Check requests and invoices for County approved Vendors for supplies and services rendered
- Maintains inventory for Office Supplies and Fixed Assets
- Assist the Director of Finance for the preparation of Fiscal Year Budget planning.
- Delivered high-impact results by skillfully guiding projects through all stages of planning, development, and implementation.
- Conducted research and gathered key information for use in upcoming project planning.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to overall cost savings for the organization.
- Presented regular progress updates to senior leadership, highlighting achievements as well as challenges encountered during project execution.
- Monitored project progress, identified risks and took corrective action as needed.
Court Coordinator
Grand, Department
04.2004 - Current
- Developed and maintained communication channels for team members to promote collaboration and clarity in project goals.
- Streamlined meeting processes with clear agendas and follow-up actions to enhance team productivity.
- Created tracking tools to monitor project milestones and deliverables.
- Coordinated project timelines by managing schedules and resources to ensure on-time completion of deliverables.
Court Coordinator
Cost/Escrow Department
04.2004 - Current
- Maximized revenue generation through careful review of fee schedules and ensuring appropriate charges were applied to each transaction.
- Streamlined workflow processes for smoother escrow operations, improving team efficiency and productivity.
- Assisted in the development of policies and procedures that enhanced operational efficiency within the escrow department.
- Enhanced client satisfaction by efficiently managing escrow transactions and addressing concerns promptly.
Principal/ Acting Coordinator
Customer Service Department
04.2004 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Honey Baked Co
Memphis, TN
11.1994 - 04.2004
- Managed the Day-to-Day Operation of the store
- Prepared the P& L Business Statements for the Company's month-end report
- Ordered and Maintained Supplies and Product for the store
- Trained Staff, Hired, and Organized Seasonal operations of the Company
- Maintained Corporate Sales Accounts increasing revenue each year
- Trained staff on Lead sales to increase corporate accounts.
Education
Diploma -
Trezevant High School
MemphisMay 1991
Public Administrator Program-Shelby County Government County Purchasing Certificate-Shelby County Government County Debt Management Certificate-Shelby County Government Leadership for Government Managers Certificate-Shelby County Government -
Institute For Public Service: CTASUniversity of Tennessee
Nashville, TNAugust 2024
Associate of Applied Science - Business Administration and Management
Associate of Applied Science Degree - Business & Administration
Southwest Tennessee College
Memphis, TNJanuary 2026
Shelby County Training Certificates Red Carpet Customer Service Certificate Management Organizational Skills Certificate Accessing your department Certificate Accomplishments/Hobbies - undefined
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Ability to prepare composite and statically reports
- Managerial/Leadership Customer Service Experience
- Knowledge of Purchasing, accounting, and auditing techniques
- Knowledge of Supervisory practices and skills
- Ability to communicate verbally and in writing effectively
- Filing using best business practice techniques
- Computer:
- MOS, Microsoft Office Word, and Excel
- SR
Interests
NYSCA (National Coaches Association) Member
Former Youth Head Coach for Bartlett Recreation and MAM Basketball Programs
Former Head Coach and Founder of Memphis Hoop Stars Inc (Youth Independent Community basketball program)
Certified CLIA Travel Agent
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork from home optionFlexible work hoursHealthcare benefitsTimeline
Evening Shift Supervisor
Immersion Hospitality
11.2018 - Current
Special Projects Coordinator
Shelby County Government, Criminal Court
04.2004 - Current
Court Coordinator
Grand, Department
04.2004 - Current
Court Coordinator
Cost/Escrow Department
04.2004 - Current
Principal/ Acting Coordinator
Customer Service Department
04.2004 - Current
Assistant Manager
Honey Baked Co
11.1994 - 04.2004
Criminal Court Clerk
s Office
Associate of Applied Science - Business Administration and Management
Shelby County Training Certificates Red Carpet Customer Service Certificate Management Organizational Skills Certificate Accessing your department Certificate Accomplishments/Hobbies - undefined
Diploma -
Trezevant High School
Public Administrator Program-Shelby County Government County Purchasing Certificate-Shelby County Government County Debt Management Certificate-Shelby County Government Leadership for Government Managers Certificate-Shelby County Government -
Institute For Public Service: CTASUniversity of Tennessee
Associate of Applied Science Degree - Business & Administration
Southwest Tennessee College
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