Keith Roberts
Muncie,IN
Summary
Dynamic property management professional with a proven track record at Granite, enhancing occupancy rates and driving revenue growth. Skilled in team leadership and digital marketing strategies, I excel in fostering tenant relationships and optimizing operational efficiency, achieving a 60% average renewal rate while ensuring compliance with fair housing regulations.
Overview
7
7
years of professional experience
Work History
Community Lead
Granite
Richmond, IN
05.2025 - Current
- Successfully managed a portfolio of 211 residential units, maintaining high occupancy and minimizing vacancy turnover.
- Increased lease-up efforts by 27% within three months, driving revenue growth and boosting property visibility.
- Led, trained, and mentored a team of 3 leasing agents, implementing strategic processes to ensure performance and long-term success.
- Fostered a positive, collaborative workplace culture where communication and innovation were prioritized.
- Partnered with property owners to maximize profitability through strategic leasing and operational improvements.
- Directed operations of a student housing property, creating a safe, engaging, and community-driven living environment.
- Developed and executed leasing strategies that achieved a 60% average renewal rate.
- Coordinated all move-in/move-out processes, ensuring seamless tenant transitions and accurate documentation.
- Oversaw vendor relationships to ensure timely delivery of services and materials.
- Developed and maintained project plans, timelines, and budgets.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Organized and hosted open houses and property tours, showcasing features to attract and secure leases.
- Created and presented market analysis reports on rental rates, establishing competitive pricing strategies to strengthen occupancy and revenue.
- Collaborated with stakeholders to define project scope and objectives.
Multi-Site Property Manager
Elon Property Management
New Castle, IN
12.2024 - Current
- Manage 180 units across two markets (Muncie and New Castle).
- Lead leasing, marketing strategies, and resident relations.
- Supervise three maintenance technicians and oversee capital expenditure projects.
- Analyze and adjust monthly budget reports; achieved a 98% rent collection rate.
- Coordinate vendor orders and maintenance supplies.
- Host resident events and drive community engagement.
- Mentor leasing staff and ensure compliance with company standards.
Multi-Site Property Manager
MiddleTown Property Group
Muncie, IN
07.2023 - 12.2024
- Oversaw 180 units; improved tenant satisfaction and retention.
- Conducted inspections, tracked financial records, and optimized rental pricing.
- Executed digital marketing campaigns to reduce vacancies.
- Enhanced compliance with property standards through routine inspections.
- Built strong tenant relationships and streamlined communication.
Assistant Property Manager
MiddleTown Property Group
Muncie, IN
01.2023 - 06.2023
- Supported daily operations across multiple properties.
- Handled tenant concerns, lease agreements, and rent collection.
- Managed maintenance coordination and vendor communication.
- Implemented leasing strategies that increased occupancy by 28% in 45 days.
- Prepared financial reports and monitored market trends.
Property Inspection Manager
MiddleTown Property Group
Muncie, IN
01.2022 - 01.2023
- Led 400+ inspections in one week during onboarding phase.
- Created efficient systems for scheduling, inspections, and reporting.
- Coordinated with maintenance and leasing teams for over 2,000 units.
- Delivered detailed feedback and career development guidance to team members.
Sewer Inspector / Home Inspector
Peace of Mind Sewer Inspection
St. Louis, MO
03.2021 - 12.2021
- Promoted to Home Inspector-the youngest to receive the role.
- Boosted inspection productivity by 200% through optimized routing.
- Recorded sewer line data, generated reports, and updated public records.
- Provided excellent customer service to real estate clients.
Customer Service Representative
Spectrum
Bridgeton, MO
03.2019 - 06.2021
- Delivered product support and issue resolution with high customer satisfaction.
- Maintained detailed account documentation.
- Upsold services with a 35% success rate.
Education
Bachelor of Science - General Studies
Northwest Missouri State University
Maryville, MO12.2018
Skills
- Team leadership and training
- Customer service excellence
- AppFolio expertise
- Maintenance coordination
- Microsoft Office proficiency
- Digital marketing strategies
- LIHTC compliance
- Vendor and contract management
- Property management
- Conflict resolution and problem solving
- Budgeting and reporting
- Fair housing regulations
- Project management skills
- Effective communication techniques
- Training and mentoring
Timeline
Community Lead
Granite
05.2025 - Current
Multi-Site Property Manager
Elon Property Management
12.2024 - Current
Multi-Site Property Manager
MiddleTown Property Group
07.2023 - 12.2024
Assistant Property Manager
MiddleTown Property Group
01.2023 - 06.2023
Property Inspection Manager
MiddleTown Property Group
01.2022 - 01.2023
Sewer Inspector / Home Inspector
Peace of Mind Sewer Inspection
03.2021 - 12.2021
Customer Service Representative
Spectrum
03.2019 - 06.2021
Bachelor of Science - General Studies
Northwest Missouri State University
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