KEITH ROMAN
Service Technician
Fremont,CA
Summary
Results-oriented professional with hands on work experience with Tesla Vehicles. Expert at delivering high-quality work within tight deadlines. Well spoken and talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
EOL Technician
Tesla, Inc.
Fremont, CA
05.2022 - Current
- Assisted engineering teams in design and implementation of new test fixtures for EOL processes.
- Streamlined processes to help produce over 400+ units per shift
- Repaired faults, reassembled products, and completed additional tests.
- Collaborated with cross-functional teams to streamline processes and improve product performance at end-of-line stage.
- Assisted in developing inspection and testing protocols.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Provided technical support to production personnel.
- Provided feedback to production team regarding product quality.
- Supported root cause analysis efforts during production-related incidents, leading to timely identification of corrective actions.
Production Associate
Tesla, Inc.
Fremont, CA
05.2021 - 05.2022
- Efficiently and effectively manufactured Model Y doors to quality and spec, with 0% return rate
- Worked synchronously with __ associates to ensure efficient workflow, producing __ vehicles per day
- Worked synchronously with over 80 associates to ensure efficient workflow, producing over 500 vehicles per day
- Proven attention to detail by performing QA checks on production outputs
- Performed repairs to ensure quality product before reaching Final Line
- Demonstrated customer service skills by delivering Tesla vehicles, articulately answered questions, and coordinated with delivery center to ensure smooth delivery for customers
- Fully trained on movement and operation of Tesla vehicles.
Station Manager
Delta Global Services
Richmond, VA
08.2019 - 01.2020
- Led team of over 70 employees to successfully and safely run a Delta Airline ramp
- Awarded Station of the Year 2019, for best performance metrics across all grade B stations of the United States
- Assessed station weaknesses and implemented Standard Operating Procedures for better station performance
- Conducted station audits to ensure compliance with FAA, OSHA, TSA, and Airport authority policies, procedures, and regulations
- Managed employee hours, schedules, and weekly payroll
- Oversaw and validated currency of training records of employees
- Collaborated with internal leadership, Delta HR admins, and airport admins in order to conduct employee recruitment, interviews, on-boarding procedure, and on/off-site training
- Organized and spearheaded bi-monthly leadership meetings with supervisors and leads in order to maintain communication and improve operations.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
Education
Bachelor of Arts (B.A.) in English with a concentration in Writing Composition - Writer
Humboldt State University
Arcata, CA 08.2012 - 05.2017
Skills
Strong written and verbal communication skills
Strong technical working knowledge of Model 3's and Model Y's
Proficient in reading electrical schematics/diagrams and service manuals
Multimedia Content Creation
Time-management, multitasking and planning skills
Document Formatting
Technical research, writing, and editing
Microsoft OfficeSuite , Creative Cloud, InDesign
Information Design
Technical communication
Bilingual (English and Tagalog)
Timeline
EOL Technician
Tesla, Inc.
05.2022 - Current
Production Associate
Tesla, Inc.
05.2021 - 05.2022
Station Manager
Delta Global Services
08.2019 - 01.2020
Bachelor of Arts (B.A.) in English with a concentration in Writing Composition - Writer
Humboldt State University
08.2012 - 05.2017