Summary
Overview
Work History
Education
Skills
Certification
MILITARY SERVICE
Timeline
Generic

KEITH ROMERO

Summary

Strategic and results-driven operations leader with over 17 years of experience in aerospace manufacturing and plasma donation industries. Recognized for managing up to 14 centers, overseeing over 400 employees, and handling $70 million in assets. Lean Certified and a U.S. Army veteran, with expertise in driving continuous improvement, operational excellence, and team development within highly regulated environments. Demonstrated success in optimizing processes for maximum efficiency while fostering collaboration and adaptability among high-performing teams. Proven leadership and problem-solving skills consistently deliver measurable results, significantly impacting organizational efficiency and strategic initiatives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Regional Director of Operations

Octapharma
08.2020 - Current
  • Oversaw multi-site plasma operations across 14 centers with full P&L responsibility.
  • - Directed 400+ employees and managed $70M in assets.
  • - Spearheaded Lean initiative, improving throughput by 18%.
  • - Achieved top compliance ranking 3 years in a row.
  • - Developed leadership training programs with 40% internal promotion rate.
  • - Launched new technology platforms to enhance scheduling and donor engagement.
  • Streamlined operational processes to enhance efficiency across multiple regional locations.
  • Developed and implemented strategic initiatives to optimize resource allocation and minimize costs.
  • Led cross-functional teams in executing operational strategies aligned with corporate objectives.
  • Analyzed operational data to identify trends, driving informed decision-making at the executive level.
  • Established key performance indicators to monitor and evaluate regional operational effectiveness.
  • Collaborated with senior executives to align regional operations with overall business strategy.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.

Senior Center Director

Octapharma
04.2018 - 08.2020
  • Led flagship center to record-breaking performance and regional mentorship.
  • - Exceeded monthly collection targets by 22%.
  • - Reduced staff turnover by 35% through improved onboarding.
  • - Increased donor satisfaction scores by 15%.
  • - Mentored new Center Directors across the region.
  • Managed staff recruitment and training, fostering a collaborative team environment focused on service excellence.
  • Oversaw budget management, ensuring resource allocation aligned with strategic goals for operational efficiency.
  • Collaborated with local organizations to establish partnerships, expanding service offerings and outreach efforts.

Center Director

Octapharma
10.2016 - 04.2018
  • Turned around underperforming center and built strong community ties.
  • - Improved audit scores from 78% to 98% in one year.
  • - Cut donor cycle time by 20% using Lean practices.
  • - Increased first-time donor visits by 25%.
  • Oversaw daily operations, ensuring compliance with organizational standards and regulations.
  • Developed and implemented training programs to enhance staff performance and service delivery.
  • Analyzed program outcomes, identifying areas for improvement to enhance participant satisfaction.
  • Led strategic initiatives to expand community outreach and engagement efforts effectively.
  • Mentored staff, fostering a collaborative environment that encourages professional growth and development.
  • Promoted positive company image and established reputation as provider of choice for educational programs in greater community.

Assistant Manager

Octapharma
10.2015 - 10.2016
  • Assisted in developing and implementing training programs for new staff to enhance operational efficiency.
  • Coordinated daily administrative tasks to ensure smooth workflow and adherence to company policies.
  • Analyzed customer feedback data to identify areas of improvement in service delivery and product offerings.
  • Supported management in creating strategic plans that align with organizational goals and objectives.
  • Facilitated team meetings to discuss project progress, address concerns, and promote collaboration among staff members.
  • Monitored inventory levels and ordered supplies to maintain optimal stock for operational needs.
  • Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty to the brand.

Production Manager

Triumph Composite Systems, Inc.
09.2006 - 03.2015
  • Led production and QA teams in aerospace manufacturing with FAA and ISO compliance.
  • - Managed cross-functional teams to meet production schedules.
  • - Reduced defects through root cause analysis and corrective actions.
  • - Streamlined workflows with engineering and quality teams.
  • Coordinated scheduling and resource allocation to optimize center efficiency and productivity.
  • Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
  • Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
  • Kept facility in compliance with all applicable standards and laws.

Education

Bachelor of Arts - Business

Whitworth University
Spokane, WA
01.2010

Skills

  • Leadership in multi-site operations
  • Operational compliance management
  • Financial planning and analysis
  • Industry Expertise: Aerospace QA, Donor Experience, Military Logistics
  • Operational efficiency
  • Data-driven decision making
  • Cross-functional coordination
  • Strategic planning and execution
  • Leadership training
  • Quality assurance
  • Operations oversight
  • Process improvements
  • Process improvement

Certification

Lean Certified

MILITARY SERVICE

  • U.S. Army – Active Duty | 2001 – 2006
  • Served in leadership, logistics, and communications roles with honorable discharge.
  • - Developed discipline, resilience, and team leadership skills.
  • - Recognized for excellence in operations and mission readiness.

Timeline

Regional Director of Operations

Octapharma
08.2020 - Current

Senior Center Director

Octapharma
04.2018 - 08.2020

Center Director

Octapharma
10.2016 - 04.2018

Assistant Manager

Octapharma
10.2015 - 10.2016

Production Manager

Triumph Composite Systems, Inc.
09.2006 - 03.2015

Bachelor of Arts - Business

Whitworth University

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