Keith Rourke
Waterford,MI
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Looking for a growing company with opportunity for advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Robin Aire Service Company
Wixom, MI
06.2018 - Current
- Troubleshoot, repair and maintain residential and light commercial HVAC systems including boilers, ductless systems, and package units
- Educate customers on their heating and cooling system, provide recommendations and/or solutions to address any concerns
- Strive for 100% customer satisfaction by providing excellent service and proper communication
- Provided support and training for other technicians
- Maintain detail oriented and through to ensure systems are safe to operate and will work properly
Co-Manager
Little Caesars
Wixom, MI
06.2016 - 06.2018
- Ensured quality customer service
- Supervised and delegated crew members
- Managed financial records
- Maintained sufficient store inventory
Education
HVAC/R Certified - HVAC/R And Property Maintenance
Northwestern Technological Institute
Southfield, MI08.2018
High School Diploma -
Walled Lake Western High School
Commerce Township, MI06.2014
Skills
- Excellent Customer Service/Communication
- Crucial Problem-Solving
- Detail Oriented
- Efficient Time Management
Certification
- NATE-Core
- NATE-Gas Heating Service
- Sect. 609
- EPA
- R-410a Safety
- TracPipePS-||
Timeline
Service Technician
Robin Aire Service Company
06.2018 - Current
Co-Manager
Little Caesars
06.2016 - 06.2018
HVAC/R Certified - HVAC/R And Property Maintenance
Northwestern Technological Institute
High School Diploma -
Walled Lake Western High School