KEITH ROWAN

• Respond to EMS calls within ND and MN.
• Triage patients.
• Medical transfers to the tri-state area.
• Perform live saving measures within my level of training and certification.

Train and deploy K-9 teams in Explosive detection. Provide personal training for individuals and their dogs. Teach and certify BLS under the American Heart Association, both at the UND Medical School and for individuals requiring this certification.

Provide a security assessment for threats and hazards for businesses.

Provide swabbing service and data input at sites in North Eastern North Dakota. Work with vaccination at set locations.

Work with nursing staff to assist them with patients.

• Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Led startup and creation of operational procedures and workflow planning.
• Mentored employees in handling issues with customers, tenants and other individuals.
• Investigated security alarms, altercations and suspicious activity.
• Collaborated with law enforcement to resolve escalated situations.

• Professionally and Forensically determine the origin and cause of residential and commercial structure fires.

• Set pricing structures according to market analytics and emerging trends.
• Enhance operational performance by developing effective business strategies, systems and procedures.
• Oversee project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.

• Analyzed traffic accidents and general traffic surveys.
• Issued warnings and citations for traffic violations.
• Prepared cases for trial and appeared and testified in court as witness.
• Inspect onsite fire extinguishers as per set requirements by state.
• Identify and remove or mitigate hazards.

• Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
• Led and planned periodic fire safety inspections to identify unsafe conditions.
• Extinguished flames and embers to suppress fires using shovels and engine- or hand-driven water or chemical pumps.
• Controlled emergency response planning, including overseeing research for development of building pre-plans and handling company building fire prevention inspections.
• Investigated all on-shift fires as a Fire Investigator and work with Fire marshals.

• Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
• Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
• Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
• Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events.
• Kept team on track by assigning and supervising their activities and giving constructive feedback.
• Delivered Quality -Oriented Policing to customer locations on time.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Achieved cost-savings by developing functional solutions to the Department K-9 program.
• Recognized by management for providing exceptional customer
• service.
• Performed site evaluations, customer surveys and team audits.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Improved operations by working with team members and customers to find workable solutions.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Investigation of serious crimes as an on-shift criminal investigator.

• Enhanced emergency preparedness, commanding oversight and maintenance of inventory and equipment.
• Prepared and submitted positions and information response to enable business to maintain critical operations in event of major disruptions.
• Monitored contingency plan exercises, assessed plan effectiveness and recommended plan improvements to improve responses to emergencies.
• Developed business continuity programs, procedures and contingency plans based on risk approach and proposed solutions to monitor, evaluate and enable resolution of safety and continuity of operations compliance.