Keith Rubley

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.

• Followed up with customers about resolved issues to maintain high standards of customer service.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Processed customer orders accurately and efficiently.
• Performed administrative duties such as creating purchase orders, managing invoices, filing documents.
• Manage communications between internal & external customers as a resource for achieving customer-specific needs, requirements and preferences related to supportive technology for controlling inventory management.
• Attended strategy meetings with corporate, business and warehouse leadership as a resource for providing vision and insight into market trends, customers’ changing needs and expectations.

• Work collaboratively with project managers, programming department, corporate and warehouse operations to ensure team communications, top-level customer satisfaction, and inventory control/replenishment efficiency.

• Communicate with personnel throughout the supply chain as a solution resource for overseeing scheduled project deadlines, performing adjustments, and fully resolving any issues in an accurate and timely manner.

• Directly support sales as a resource for quoting, purchasing and ordering; additionally oversee contracts and agreements with shipping providers, including negotiations regarding costs, fee adjustments, and delivery.

• Inventory Control, Movement for Inbound / Outbound

• Researched discrepancies between physical inventories and digital records.
• Investigated any reported discrepancies or issues related to inventory control.

• Used computer software to store and retrieve data.

• Successfully managed, maintained and organized project objectives, procedures and performance standards; implemented project specifications daily; managed multiple projects simultaneously with attention to detail.
• Managed approximately 60 incoming calls, emails and faxes per day from customers.'
• Ensured team was compliant with corporate quality standards, policies and procedures.
• Maintained accurate records of all operational activities using database software.
• Actively participated in developing process improvements with corporate leadership and team managers
• Trained new staff members in operational procedures and best practices
• Responsible for overseeing team of reports; communicated necessity of achieving goals and deadlines
• Daily Audits of Skip Tracer
• Inventory Control / Inbound / Outbound
• Utilized strong communication skills to resolve conflicts between departments
• Examined customer feedback surveys to find areas where the company's operations system needed to be improved.
• Responded quickly to meet customer needs and resolve problems
• Identified ways to improve efficiency in operations and implemented process changes
• Tracked deliveries and shipments and updated company system
• Utilized handheld scanner to identify items needed on sales floor and retrieve merchandise from inventory bins
• Maintained files, such as maintenance records, bills of lading, and cost reports
• Examined documents, materials, and products and monitored work processes to assess completeness, accuracy, and conformance to standards and specifications.
• Created and implemented an effective training program to train, mentor and coach new hires.

• Provided functional guidance, support and assistance to customer care representatives
• Planned and executed department goals, recommended improvements to efficiency
• Ensured each employee received constructive feedback based on their performance
• Inventory Control
• Assisted team members in completing various tasks related to their job roles when needed
• Demonstrated strong communication skills by effectively communicating with customers, colleagues, and management
• Maintained a clean work area by stocking shelves, organizing merchandise displays, and cleaning up spills promptly
• Utilized problem-solving techniques to resolve customer disputes efficiently and professionally
• Educated customers about current promotions and discounts available in the store
• Assisted customers in locating products throughout the store using knowledge of product locations
• Performed weekly cycle counting to verify accuracy of inventories against physical counts
• Developed and implemented effective strategies for optimizing product storage space in the stockroom
• Coordinated with other departments such as sales, production, accounting and finance to ensure smooth flow of operations
• Utilized computer systems to track orders, create reports and manage data entry activities
• Organized and managed stockroom operations, including receiving, stocking and inventory control
• Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
• Developed strong interpersonal skills to effectively communicate with customers and coworkers.
• Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Verified that all installations were completed correctly before leaving the job site
• Accurately estimated costs associated with carpet repair services based on labor hours involved
• Expertly handled emergency situations such as water leakage over carpets or unexpected repairs due to pet damage
• Kept up-to-date records regarding work orders, invoices, payments received
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Educated customers about billing, payment processing and support policies and procedures.
• Excelled at providing efficient customer service and resolving customer complaints
• Generated reports on customers' activities for management review
• Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction or negative publicity
• Developed strong relationships with customers, providing personalized service and support
• Answered customer inquiries promptly and professionally, demonstrating a commitment to excellent customer service
• Maintained accurate records of customer interactions and transactions in CRM system.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.