Keith Russell

Resolved issues quickly to maintain productivity goals.

• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Established clear priorities and production quality standards.
• Achieved on-time shipments goal by empowering employees to continued success.
• Reduced obstacles and variables to maintain production performance and meet deadlines.
• Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
• Boosted production throughput and quality by revamping procedures and monitoring strategies.
• Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
• Collaborated across departments to establish project guidelines and create unique products to drive profitability.
• Supervise 50 plus associates daily.

• Completed and filed returns with tax departments at local, state and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Offered clients recommendations to reduce tax liabilities.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Managed over 20 customer calls per day.
• Strong customer service skills.