Keith Sandridge
Little Rock,AR
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
16
16
years of professional experience
Work History
InnKeeper
The Empress Of Little Rock Bed And Breakfast
07.2019 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Manager
Arkansas Blue Cross And Blue Shield
06.2014 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Store Manager
Sears And Holdings
05.2007 - 08.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Arts - Biology
University of Arkansas At Monticello
Monticello, AR05.2007
Skills
- VIP Services
- Cash Handling
- Front Desk Operations
- Complex Problem-Solving
- General Housekeeping
- Supply Replenishment
- Customer Needs Assessments
- Guest Experiences
- Customer Retention
- Customer Inquiries
- Critical Thinking
- Laundry Duties
- Records Management Systems
- Telephone Etiquette
Timeline
InnKeeper
The Empress Of Little Rock Bed And Breakfast
07.2019 - Current
Manager
Arkansas Blue Cross And Blue Shield
06.2014 - 07.2020
Assistant Store Manager
Sears And Holdings
05.2007 - 08.2014
Associate of Arts - Biology
University of Arkansas At Monticello
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