Keith Satepeahtaw
Lawton
Summary
Innovative and goal-oriented Leader committed to professional development and expert leadership of the Hospitality & Food and Beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Kiowa Casino
01.2020 - Current
- Oversaw day-to-day operations of Food & Beverage Department which consist of Two Restaurant Venues, Two Bars, Cocktail Floor Servers BOH Kitchen Staff and Retail Store and An Employee Dinning Room with a total of 86 employees.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Analyzed Food & beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Resolved guest complaints with proactive solutions to enhance overall dining experience.
- Implemented staff training programs for improved service quality and customer satisfaction.
- Maximized profitability by analyzing cost structures and adjusting pricing strategies accordingly.
- Organized successful special events that contributed to increased sales figures.
Hotel Manager
Kiowa Casino
12.2017 - 01.2020
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
- Increased customer service ratings significantly through personable service.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Increased revenue by implementing new ideas that resulted in full occupancy per week.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Oversaw day-to-day operations of brand new, 63 -room hotel with staff of 45 employees.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Streamlined process, budgets, and procurement strategies, leading to 85% bottom-line improvement.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Cultivated relationships with guests to create a welcoming atmosphere.
- Evaluated staff performance to identify areas for improvement.
Comanche Red River Casino & Hotel
Comanche Red River Hotel Casino
12.2015 - 08.2017
- Completed schedules, shift reports and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Coordinated daily workflow through task prioritization and concise scheduling.
Education
No Degree - Business
Cameron University
Lawton, OKHigh School Diploma -
Riverside Indian School
11.2008
Skills
- Recruitment and Hiring
- Team Leadership
- Managing Operations and Efficiency
- Revenue Forecasting
- Hotel Management
- Food and Beverage Operations
- Project Planning
- Time Management
- Customer Relationship Management
- P&L Oversight
- Menu development
- Customer service
- Coaching and mentoring
Certification
- Hospitality Management Training - eCornell
- TIPS (Certified Trainer ) Alcohol Certification – Health Communications, Inc.
- Certified in Gaming Hospitality Operations Leadership- Oklahoma State University School of Hospitality & Tourism Management
- Certified Guest Service Professional (CGSP) – American Hotel & Lodging Educational Institute.
- ServSafe Certified - National Restaurant Association.
Timeline
Food & Beverage Manager
Kiowa Casino
01.2020 - Current
Hotel Manager
Kiowa Casino
12.2017 - 01.2020
Comanche Red River Casino & Hotel
Comanche Red River Hotel Casino
12.2015 - 08.2017
High School Diploma -
Riverside Indian School
- Hospitality Management Training - eCornell
- TIPS (Certified Trainer ) Alcohol Certification – Health Communications, Inc.
- Certified in Gaming Hospitality Operations Leadership- Oklahoma State University School of Hospitality & Tourism Management
- Certified Guest Service Professional (CGSP) – American Hotel & Lodging Educational Institute.
- ServSafe Certified - National Restaurant Association.
No Degree - Business
Cameron University
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