Keith Schoepke
Holly,MI
Summary
Forward-thinking Director with comprehensive experience implementing new processes through managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
17
17
years of professional experience
Work History
Operations Director
Ascension Genesys Health Club
Grand Blanc, MI
11.2023 - Current
- Processed payroll for over 220 employees bi-weekly, ensuring accuracy of pay and deductions.
- Administered employee benefit plans.
- Addressed harassment allegations, work complaints or other employee concerns.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Drafted offer letters for new hires in line with company policy and procedure.
- Reviewed job descriptions for accuracy and relevance to current needs of the organization.
- Created and maintained personnel records in accordance with legal requirements.
- Managed employee relations issues such as grievances, disciplinary actions and terminations.
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and implemented operational policies and procedures to maximize efficiency.
- Analyzed performance data to identify opportunities for improvement in operations.
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Monitored financial performance of operations and developed strategies to reduce costs and increase profit margins.
Environmental Coordinator/Manager on Duty
Ascension Genesys Health Club
Grand Blanc, MI
10.2017 - 11.2023
- Spearhead a 30+ member team, directing daily logistics such as scheduling, payroll, and performance management.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Design and implement an efficient cleaning schedule optimization system, contributing to enhanced productivity and sanitation standards.
- Process work orders, equipment assembly, and special event setup, contributing to the smooth operation of the facility.
- Reduced supply cost by 27% through strategic supplier relations and effective negotiation skills.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Oversaw financial management, budget management, and payroll activities.
- Recruited and hired qualified candidates to fill open positions.
- Tracked and replenished inventory to maintain par levels.
- Created training modules and documentation to train staff.
Facility Manager/Aquatics Coordinator
Huron Valley Pools and Fitness
01.2007 - 10.2017
- Oversaw daily operations of the facility, managing logistics and supervising employees to drive optimal productivity.
- Developed and executed forward thinking strategies to enhance performance.
- Conducted monthly training sessions for lifeguards, fostering a high standard of safety and professional conduct.
- Implemented strategies to reduce budget constraints on the facility, optimizing financial resources without compromising quality of services.
- Proactively marketed memberships to approximately 10 potential clients weekly, providing engaging tours, explaining benefits, and demonstrating facility use.
- Managed payroll processing and staff scheduling of over 200 employees, ensuring adequate staffing for optimal facility operation.
- Demonstrated prompt and effective responses to patron injuries, generating detailed incident reports to facilitate effective resolution and preventative measures.
- Performed safety drills, maintaining employee files with up-to-date CPR, first aid, AED and spinal injury management certifications, and audits with monthly meetings and training.
- Managed supply inventory for team and distributed resources to meet demand.
- Monitored and controlled expenses according to budgetary guidelines.
Education
Bachelors - Business Administration, Finance
Walsh College
01.2017
Associate - General Studies
Oakland Community College
01.2015
Skills
- Proficient in Microsoft Applications
- Operations Management
- Project Management
- Interpersonal Skills
- Staff Development and Management
- Financial Management
- Schedule Preparation
- Team Leadership
- Budget Control
- Expense Tracking
- Performance Evaluations
- Policy Implementation
- Cross-Functional Team Management
- Communication
- Creativity
Timeline
Operations Director
Ascension Genesys Health Club
11.2023 - Current
Environmental Coordinator/Manager on Duty
Ascension Genesys Health Club
10.2017 - 11.2023
Facility Manager/Aquatics Coordinator
Huron Valley Pools and Fitness
01.2007 - 10.2017
Bachelors - Business Administration, Finance
Walsh College
Associate - General Studies
Oakland Community College
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