Keith Scott
Charlotte,NC
Overview
8
8
years of professional experience
Work History
Residential Counselor
Echelon Care & Rehab Center
Charlotte, NC
05.2023 - Current
- Provided behavioral support to clients in various settings to promote positive interactions and outcomes.
- Implemented crisis intervention techniques to de-escalate challenging situations and ensure client safety.
- Facilitated therapeutic activities to enhance client well-being and foster personal growth.
- Maintained detailed client progress notes to track developments and inform future care decisions.
- Administered medication as prescribed to clients while adhering to strict protocols and procedures.
- Completed emergency response training to be prepared for urgent situations and provide timely assistance.
Assistant General Manager (AGM)
Advance Auto Parts
Charlotte, NC
11.2022 - 08.2023
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Supervised and motivated a team of individuals to achieve common goals.
- Managed vendor relations to secure quality products and services for the organization.
- Maximized sales performance through strategic planning and execution.
- Generated accurate financial reports to track and analyze business performance.
- Implemented efficient inventory management practices to minimize waste and optimize supply levels.
General Manager
Take 5 Oil Change
Rock Hill, SC
08.2017 - 08.2022
- Keeping Up With Day To Day Operations
- Scheduling/Hiring
- Inventory Audits
- Placing Orders
- Customer/Vendor Relations
- Processing Vendor/Fleet Customers Payments.
- Upholding Company Values
- Maintenance on Shop Equipment
- Project Management
- Scheduling Meetings/Preparing Spreads
Education
High school diploma - Diploma
North Mecklenburg High School
Charlotte, NC06.2015
Skills
- Automotive Repair
- Management
- Customer service (7 years)
- Profit & Loss
- Training & development
- Supervising experience
- Customer service
- Project management
- Retail sales
- Communication skills
- Microsoft Office
Awards
NOLN Magazine, July 2021, 4 page article about my success and growth within the industry. Talks about goals set forth and teamwork ideals that can help everyone grow into a better person., Golden Plug Award, March 2019, Award given for phenomenal performance within the past fiscal year meeting and exceeding all KPI metrics, Beating budgets for substantial amount of time with in that fiscal year., 50k Club Award, March 2021, Achieve over 50K in gross/net sales in a week while also meeting other KPI and budget metrics., 800 Car Club Award, April 2021, Continuous growth with in business and car count. Exceeding above 800 Car count is a rarity followed with a milestone that you are rewarded for your shops success within that week(s).
Additional Information
Volunteer work at the Boys and Girls club after graduation in Rock Hill, SC. from 2019-2021
Timeline
Residential Counselor
Echelon Care & Rehab Center
05.2023 - Current
Assistant General Manager (AGM)
Advance Auto Parts
11.2022 - 08.2023
General Manager
Take 5 Oil Change
08.2017 - 08.2022
High school diploma - Diploma
North Mecklenburg High School