Keith Shanks
Coweta
Summary
Dynamic Sales Manager with a strong track record in managing North American sales teams. Proficient in CRM systems and Office 365, skilled in developing tailored solutions that enhance customer satisfaction and drive revenue growth.
Overview
8
8
years of professional experience
Work History
Sales Manager - EPC Projects
BS&B Safety Systems
Tulsa, OK
08.2022 - Current
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Trained and mentored junior sales staff, promoting professional growth and team cohesion.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with existing customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated strong time management by preparing quotes or instructing inside sales to prepare quotes to meet project deadlines.
- Traveled to perform sales calls and lunch&learn presentations to build customer relations.
- Managed North America Sales force including direct employees and reps to maximize sales in my market class.
- Logged travel activity and customer contacts into a CRM
- Reviewed quotes from inside sales or reps to ensure compliance with customer bid specifications.
- Worked with our legal team to come to agreement with the customer regarding NDA's and Terms and Conditions.
Sales Engineer
BS&B Safety Systems
Tulsa, OK
04.2018 - 08.2022
- Studied and learned comprehensive product knowledge in order to appropriately advise the correct product for customer applications.
- Enhanced customer satisfaction through timely follow-up and resolution of technical inquiries.
- Followed up internally to push for pricing regarding submitted quotes to ensure bid deadlines were met.
- Followed up with customers after submitting quotes to ensure orders were received.
- Entered quotes and processed orders through the company system.
- Collaborated with the direct sales rep for my territory and the appropriate sales manager regarding quotes and orders.
- Reviewed project documentation to ensure we complied with all aspects of the bid or provided exceptions.
Education
Bachelor of Science - Mechanical Engineering
Oklahoma State University
Stillwater, OK12-2017
Skills
- Sales Management
- Office 365 proficient
- Team communication and collaboration
- Outside sales motivated
- Ability to maintain customer interest during presentations
- Familiarity with Customer Relationship Management (CRM)
- Solidworks & 3D Modeling
- Ability to interpret engineering drawings
Timeline
Sales Manager - EPC Projects
BS&B Safety Systems
08.2022 - Current
Sales Engineer
BS&B Safety Systems
04.2018 - 08.2022
Bachelor of Science - Mechanical Engineering
Oklahoma State University