Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Keith Simons

Duxbury,Massachusetts

Summary

Customer - oriented General Manager with 14+ years experience in the Food & Service Industry. A goal oriented leader with dedication to Company values. Implementing strong communication skills to consistently drive team success. Passionate about the building and development of others while adapting to deadlines and consistently executing in high stress environments. Offering insight and feedback while striving to maintain the highest standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

North East Of The Border
08.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Formulated policies and procedures to streamline operations.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Prepared Foods Team Leader

Whole Foods Market Inc
02.2019 - 08.2022
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Managed daily operations, delegating tasks effectively for smooth workflow and timely completion.
  • Handled staffing needs by recruiting qualified candidates, conducting interviews, hiring top talent, providing orientation/training programs.
  • Evaluated team performance regularly, identifying areas for improvement and implementing targeted training initiatives.
  • Maintained accurate financial records by tracking daily sales figures, managing budgets, and controlling expenses.
  • Optimized team scheduling to maximize productivity while minimizing labor costs.
  • Mentored team members, fostering professional growth and improved performance.
  • Led staff meetings to communicate updates, share best practices, and foster a collaborative team culture.
  • Collaborated with store management to achieve overall store goals and objectives.

Prepared Foods/Bakery Combo Team Leader

Whole Foods Market Inc
07.2017 - 02.2019
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Bakery Team Leader

Whole Foods Market Inc
05.2016 - 07.2017
  • Maintained a clean and organized work environment, adhering to strict food safety guidelines for optimal product quality.
  • Fostered a positive work culture among staff members through open communication and recognition of achievements.
  • Collaborated with other departments to create special event menus and displays, increasing overall store performance.
  • Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
  • Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
  • Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
  • Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
  • Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.

Prepared Foods Buyer/Receiver

Whole Foods Market Inc
01.2010 - 07.2014
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained key item stock levels and wrote or expedited purchase orders.

Education

High School Diploma -

Duxbury High School
Duxbury, MA
06.2007

Skills

  • Proficient in Microsoft Word
  • Proficient in Excel
  • Strong communication skills
  • 10 years management experience
  • Serv-Safe Certified
  • Profecient in Kronos & Toast
  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Inventory Control

Accomplishments

Part Owner of "Sugar Skulls" ;2023 - Current: A small sister store of North East of the Border. Serving Mexican themed desserts and cocktails.

Certification

Serv-Safe Certified - Over 10 years of excellent food safety knowledge.

Timeline

General Manager

North East Of The Border
08.2022 - Current

Prepared Foods Team Leader

Whole Foods Market Inc
02.2019 - 08.2022

Prepared Foods/Bakery Combo Team Leader

Whole Foods Market Inc
07.2017 - 02.2019

Bakery Team Leader

Whole Foods Market Inc
05.2016 - 07.2017

Prepared Foods Buyer/Receiver

Whole Foods Market Inc
01.2010 - 07.2014

High School Diploma -

Duxbury High School

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Keith Simons