Overview
Work History
Education
Skills
Timeline
Generic

Keith Smalls

Ruskin,FL

Overview

2025
2025
years of professional experience

Work History

Truck Driver

Ht. Hackney
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.

Customer Service Representative

CCS Medical
Clearwater, FL
09.2020 - Current
  • .
  • Referral intake and entry, including validating referral before entry to ensure compliance and acceptance for current business processes
  • • Complete welcome call and referral source questionnaire with patient to ensure they qualify for medical supplies through their insurance plan
  • • Responsible for contacting various referral sources (i.e. health care professionals, manufacturers, or CCS Medical partners) to confirm referral information
  • • Collects, validates, and enters patient information and health plan information
  • • Assists with new patient services in various functions such as patient contact on referral status
  • • Demonstrates accountability and responsiveness to the needs of the patients
  • • Maintains accurate patient records
  • • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
  • • Abides by all regulations, policies, procedures and standards

Forklift Operator

People Ready Agency
05.2018 - Current

Operator of fork lifts/tractor/bobcat/cherry picker, customer service representative, administrative assistant to various companies, packaging

Scheduling Manager

Walmart
11.2016 - 04.2018

Over-rides for transactions, assisting customers with check out and refunds, covered all registers and ensured proper cash count was completed before and after shift

Yard Worker

Pioneer Building Materials
05.2014 - 11.2016

Restocking materials, assisting customers with questions on products and purchases.

Education

GED -

Continental Academy
2011

Skills

  • Safe driving
  • Strong work ethic
  • Self-motivation and discipline
  • Safe driving practices

  • Customer service-6 years
  • Excel-9 years
  • Microsoft Excel-Less than 1 year
  • RECEPTIONIST-2 years
  • RETAIL SALES-5 years
  • Forklift Operator-8 years
  • Call Center-2 years
  • CSR-6 years
  • Customer Support-2 years
  • Customer Care-2 years
  • Pallet Jack-8 years
  • Warehouse Experience-8 years
  • Order Picker-6 years
  • RF Scanner-5 years
  • Forklift-8 years
  • Order Picking-6 years
  • Materials Handling-6 years
  • Shipping & Receiving-8 years
  • Microsoft Word-6 years

Timeline

Customer Service Representative

CCS Medical
09.2020 - Current

Forklift Operator

People Ready Agency
05.2018 - Current

Scheduling Manager

Walmart
11.2016 - 04.2018

Yard Worker

Pioneer Building Materials
05.2014 - 11.2016

Truck Driver

Ht. Hackney

GED -

Continental Academy
Keith Smalls