Keith Smith
Richmond,VA
Summary
Dedicated and result-driven professional with a strong background in Transportation, maintenance, and field operations. Seeking to transition into the Assistant Facilities Manager- Filed Services role, leveraging my expertise in team coordination, route management, mechanical aptitude, and safety compliance to enhance facility operations and service efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transportation Supervisor
GRTC Transit Systems
03.2024 - Current
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Worked closely with personnel, customers, and contractors to resolve problems.
Bus Operator
Greater Richmond Transit Company
06.2023 - 03.2024
- Deliver safe, accurate and timely service to customers and the community
- Ensure proper maintenance and record keeping of service vehicles
- Maintain a good repour with customers, vendors and passengers while positively representing the mission of the company
- Provide quality customer service while addressing issues and concerns of passengers
- Have clear and effective communication with Operators, Supervisors and Management to problem solve to have continuous service
- Adhere to all rules and regulations of the road while operating on fixed routes
- Accurate documenting and reporting to proper chain of command all incident and accident
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
Highway Maint Tech
Roy Jorgensen Associates
10.2018 - 05.2023
- Ensured smooth traffic flow through prompt response to emergency situations, such as vehicle breakdowns or weather-related incidents.
- Ensured longevity of roadway surfaces with proper application techniques for materials like asphalt patching compounds or crack sealants.
- Collaborated with external contractors for specialized services, such as bridge inspections or pavement resurfacing.
- Enhanced highway efficiency with timely maintenance operations, including pothole repair and debris removal.
- Improved road safety by conducting regular inspections and identifying potential hazards on highways.
- Maximized equipment lifespan by conducting thorough inspections and following manufacturer guidelines for maintenance schedules.
- Kept up-to-date on industry best practices through ongoing professional development opportunities and relevant certifications.
- Optimized resource usage by coordinating closely with team members for efficient task prioritization and scheduling.
Truck Driver
Auto Transport
01.2018 - 10.2018
- Operated heavy-duty trucks to transport cargo, meeting all legal and safety standards.
- Monitored vehicle performance to identify maintenance needs and ensure safety on the road.
- Navigated complex routes for timely deliveries across urban and rural areas.
- Delivered goods by completing timely and safe routes across various regions.
- Conducted pre-trip inspections to identify and resolve potential issues before departure.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Education
High School Diploma -
Boys and Girl HS
Brooklyn, NYSkills
- Class A CDL
- Forklift Certification
- Flagger Certification
- Traffic Engineering (MOT Cert)
- Team Collaboration
- Mechanical Aptitude
- Geographical Knowledge
- Navigation Skills
- Microsoft Office Proficiency
- Route Management
- Time Management
- Conflict Resolution
- Customer Relations
- Organizational Skills
- Vehicle maintenance
- Routing
- Transportation management
- Accident / incident reports
- Driver supervision
- Operations support
Roles And Responsibilities
- Deliver safe, accurate and timely service to customers and the community.
- Ensure proper maintenance and record keeping of service vehicles.
- Maintain a good rapport with customers, vendors and passengers while positively representing the mission of the company.
- Provide quality customer service.
- Have clear and effective communication with team Supervisors and Management to problem solve to have continuous service.
- Adhere to all rules and regulations of the Company
- Accurate documenting and reporting to proper chain of command all incidents and accidents.
Certification
- Forklift Certification
- Class A CDL
- Forklift Certification
- OSHA Safety Training
- Traffic Engineering (MOT Certification)
Professional Resposibilities & Strengths
Experienced in facility maintenance, fleet coordination, and infrastructure management. Strong leadership and problem-solving skills to address operational challenges. Ability to develop preventive maintenance programs to enhance efficiency. Skilled in safety compliance and regulatory adherence in field operations.
Timeline
Transportation Supervisor
GRTC Transit Systems
03.2024 - Current
Bus Operator
Greater Richmond Transit Company
06.2023 - 03.2024
Highway Maint Tech
Roy Jorgensen Associates
10.2018 - 05.2023
Truck Driver
Auto Transport
01.2018 - 10.2018
High School Diploma -
Boys and Girl HS
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