Keith Smith
Conway
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt swiftly to new environments. Committed to fostering team success while continuously developing professional expertise, characterized by a positive attitude and dedication to lifelong learning. Known for reliability and adaptability, with exceptional time management and problem-solving abilities that enhance efficiency in fast-paced settings. A detail-oriented approach combined with proactive issue identification ensures optimization of processes and robust support for team objectives, driving organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
Wardlaw Claims Services
04.2025 - 09.2025
- Analyzed complex loss scenarios, providing expert recommendations for settlement strategies.
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
- Monitored ongoing construction projects related to insured properties, ensuring compliance with contract terms and adherence to timelines for repairs or replacements.
- Identified opportunities for subrogation and pursued recoveries to minimize loss exposure for insurance carriers.
- Reduced fraud instances by conducting meticulous investigations and identifying suspicious claims patterns.
- Streamlined communication among various parties involved in the claims process through active collaboration and clear correspondence.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
Independent Insurance Adjuster
Alacrity Solutions
03.2021 - 04.2025
- Conducted thorough investigations to assess damages and determine claim validity.
- Implemented process improvements that streamlined claims handling and reduced turnaround times.
- Attended industry conferences to stay current on emerging trends in the field of insurance adjusting, fostering continuous improvement in my work methods.
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
- Provided comprehensive reports to management detailing claim findings, recommendations, and overall performance metrics.
- Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
- Increased claims resolution speed by effectively negotiating settlements with policyholders or their representatives within established authority limits.
- Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
- Assisted in training new adjusters, sharing best practices for efficient case management and successful claim resolutions.
Independent Insurance Adjuster
Pilot Catastrophe Services
08.2017 - 03.2021
- Evaluated insurance policies, ensuring compliance with regulations and accuracy in claims processing.
- Collaborated with policyholders and contractors to facilitate timely resolution of claims disputes.
- Mentored junior adjusters, enhancing team efficiency through effective training techniques.
- Utilized advanced software tools for documentation and reporting, ensuring data integrity and accessibility.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
Credit Manager
Bestway Rental, Inc
07.2011 - 08.2017
- Analyzed credit applications to assess risk and determine creditworthiness.
- Led training sessions for staff on credit management best practices.
- Monitored customer accounts for payment trends and potential delinquencies.
- Collaborated with sales team to strategize on credit terms for key clients.
- Reviewed and approved credit limits in alignment with company guidelines.
- Utilized financial software to generate reports on credit activities and performance metrics.
- Resolved disputes by negotiating payment arrangements with customers effectively.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
Education
High school or equivalent - Career Readiness Certificate / Silver
Camden Fairview High School
Camden, AR05.1999
Skills
- Claim processing efficiency
- Complex loss analysis
- Insurance policy compliance
- Claims documentation accuracy
- Team training and mentorship
- Detailed report preparation
- Damage assessment
- Customer service
- Attention to detail
- Critical thinking
- Caseload management
- Quality control
- Casualty and property loss
- Sales background
Certification
- Texas All lines Adjusters License
- Additional Adjusters license.
- Utah
- Mississippi
- Alabama
- Georgia
- Indiana
- Minnesota
- Louisiana
- Oklahoma
- South Carolina
- North Carolina
- Kentucky
- Oregon
- Nevada
- Arizona
Timeline
Independent Insurance Adjuster
Wardlaw Claims Services
04.2025 - 09.2025
Independent Insurance Adjuster
Alacrity Solutions
03.2021 - 04.2025
Independent Insurance Adjuster
Pilot Catastrophe Services
08.2017 - 03.2021
Credit Manager
Bestway Rental, Inc
07.2011 - 08.2017
High school or equivalent - Career Readiness Certificate / Silver
Camden Fairview High School