Keith Smith
Summary
Dynamic customer service and security specialist known for effectively addressing escalated support issues and ensuring safety compliance. Proven track record in surveillance monitoring and emergency response, enhancing customer satisfaction and operational efficiency in high-pressure environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Security Officer
American Guard Services
Aurora
03.2025 - Current
- Conducted regular patrols to enforce safety and security compliance, ensuring a secure environment.
- Monitored premises to detect unauthorized access and identify suspicious activities, enhancing overall security.
- Responded promptly to alarms and emergencies, effectively maintaining safety protocols and mitigating risks.
Security Officer
Iron Spear LLC
Loveland
02.2024 - 03.2025
- Conducted regular security patrols of facility grounds, parking lots, and perimeter areas to ensure safety and deter unauthorized access.
- Utilized surveillance equipment to continuously monitor facility activities, enhancing overall security awareness.
- Welcomed staff, guests, vendors, and contractors at facility entrance, ensuring proper identification and access control. upon arrival at the facility entrance.
Asphalt Driver
Transwood Carriers Inc.
Commerce City
10.2023 - 02.2024
- Operated commercial vehicles to transport goods while prioritizing safety and efficiency.
- Conducted thorough pre-trip and post-trip inspections to ensure vehicle compliance with safety standards.
- Planned optimized routes to enhance delivery times in line with company policies.
Diesel Fuel Driver
Loves Travel Stop
Oklahoma City
01.2022 - 02.2023
- Operated fuel delivery trucks to ensure on-time delivery and customer satisfaction.
- Loaded and unloaded fuel while adhering to safety protocols to prevent incidents.
- Conducted pre-trip inspections to uphold vehicle safety standards and regulatory compliance.
Diesel Fuel Driver
Offen Petroleum
Commerce City
03.2018 - 02.2022
- Responded swiftly to emergency fuel requests, ensuring timely delivery to customers in urgent need.
- Coordinated with dispatch to confirm orders and provide real-time status updates during deliveries.
- Delivered friendly and professional service in all interactions with customers and vendors.
Bus Driver Training Instructor
RTD
Denver
01.2014 - 03.2018
- Developed comprehensive training materials for diverse driving scenarios to enhance driver preparedness and safety awareness.
- Instructed new bus drivers on safety protocols and operational procedures to ensure compliance with state regulations.
- Evaluated trainees' driving skills through practical assessments and provided targeted feedback to improve their competencies.
Sailor
United States Navy, USN
Washington
12.2006 - 01.2014
- Operated advanced navigation systems on naval vessels, ensuring mission accuracy and safety.
- Collaborated with team members to execute complex tactical operations, enhancing mission effectiveness.
- Performed routine maintenance on ship equipment and machinery to maintain operational readiness.
Package Delivery Driver
UPS
Commerce City
10.2003 - 01.2006
- Transported packages efficiently across designated routes daily.
- Operated delivery vehicles adhering to safety regulations and company policies.
- Inspected packages for damage before delivery to ensure quality service.
- Managed time effectively to meet scheduled delivery windows consistently.
- Collaborated with team members to streamline delivery routes, enhancing overall efficiency.
- Utilized handheld devices for real-time tracking of shipments and confirming deliveries to improve accuracy.
Menswear Associate
Foleys Retail Stores
College Station
01.1998 - 09.2003
- Assisted customers in selecting menswear based on style and fit preferences.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained merchandise displays to ensure an appealing shopping environment.
- Collaborated with team members to restock inventory and organize sales floor.
Education
Hinkley High School
Aurora, CO03-1995
Skills
- Security protocol development
- Surveillance systems
- Access management
- Crisis management
- Risk assessment
- Safety compliance
- Incident documentation
- Point-of-sale operation
- Customer transaction processing
- Inventory management
- Cash handling
- Customer relationship management
- Security awareness
- Conflict resolution
- Effective communication
- Problem solving
- Basic math
- Cash management
- Customer complaint resolution
- Stress management
- Customer focus
Certification
- Colorado Notary Feb 2025 State of Colorado
Languages
Spanish
Timeline
Security Officer
American Guard Services
03.2025 - Current
Security Officer
Iron Spear LLC
02.2024 - 03.2025
Asphalt Driver
Transwood Carriers Inc.
10.2023 - 02.2024
Diesel Fuel Driver
Loves Travel Stop
01.2022 - 02.2023
Diesel Fuel Driver
Offen Petroleum
03.2018 - 02.2022
Bus Driver Training Instructor
RTD
01.2014 - 03.2018
Sailor
United States Navy, USN
12.2006 - 01.2014
Package Delivery Driver
UPS
10.2003 - 01.2006
Menswear Associate
Foleys Retail Stores
01.1998 - 09.2003
Hinkley High School