Summary
Overview
Work History
Education
Skills
LEADERSHIP
Timeline
Generic

Keith Sormrude

West Allis

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience

Work History

Routes and Shipping Supervisor

United Mailing Services
06.2011 - Current
  • Training of all truck driving and shipping employees; including updating route schedules to maintain speed and accuracy by performing detailed routes on a monthly basis
  • Ensure proper internal and external distribution of mail
  • Billing management of all vehicles
  • Conduct organized and meaningful team meetings
  • Continued contact with customers to maintain satisfaction, as well as staying up to date with their individual compliance policies
  • Implemented safety protocols in the workplace, reducing accidents and ensuring employee wellbeing.
  • Daily communications with business Owners
  • Managing staffing and trucking adjustments at a moments notice due to customer needs, weather, employee availability or higher volume times
  • Inspected loading operations for improvements in efficiency and safety.
  • Works closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
  • Conducts regular performance reviews for team members, identifying areas for growth and providing constructive feedback.

Store Manager

General Nutrition Center
06.2008 - 06.2011
  • Interviewing, hiring and training of employees
  • Creating weekly schedules to ensure all shifts are covered appropriately based on projected needs
  • Managing and ordering product
  • Daily contact with corporate to implement changes to store layout and product placement
  • Crosscheck local gyms and stores to ensure competitive promotion of products
  • Help start new stores within the area; including training staff on product, and training management staff on administrative tasks, such as counting the till and product inventory
  • Ensure daily deposits go smoothly, accurately and follow proper protocol
  • Store security; for both staff and product
  • Creating a personalized product plan for each customer that would best suit their desired needs
  • Having successful customer relationships while maintaining consistent product sales
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.

Department Manager

Target Corporation
11.2004 - 06.2008
  • Team lead of Logistics and Electronics
  • Created weekly schedules to ensure all shifts are covered appropriately based on store and department demands
  • Daily contact with corporate to implement changes as needed to the store layout and product placement
  • Create a welcoming, excellent customer experience by being knowledgeable on all products, and helpful in anticipating customer needs
  • Managing adjustments/changes at a moments notice by shifting to another department or location if needed
  • Conduct organized, meaningful daily team meetings with all employees
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

Education

High School -

West Allis Central High School
01.2004

No Degree -

Marquette University
Milwaukee, WI

No Degree -

MATC
Milwaukee, WI

Skills

  • Proficient in Microsoft Office (Excel, Word, Outlook, Power Point)
  • Flexible: Able to be an agile, team player while having the ability to self-motivate and multitask
  • Excellent communication skills
  • Critical thinking: Not afraid to think outside the box
  • Leadership
  • Organized with a keen eye for prioritization
  • Excels at learning new tasks and challenging opportunities quickly and in a timely manner
  • Thorough and adaptable to change; Resilient
  • Detail oriented
  • Customer service
  • Staff management

LEADERSHIP

Leadership to me is:

  • The ability to hold not only others, but yourself accountable.
  • Knowing the responsibilities and anticipating the need of employees with the communication skills to ensure everyone has the opportunity to learn the best way they know how
  • Leading by example and the willingness to adapt quickly is important to show to all
  • Being in a Management positions for the past 15 years has shown me that teaching an employee how to complete a task or understand a procedure, is a position that I not only thrive in, but enjoy

Timeline

Routes and Shipping Supervisor

United Mailing Services
06.2011 - Current

Store Manager

General Nutrition Center
06.2008 - 06.2011

Department Manager

Target Corporation
11.2004 - 06.2008

High School -

West Allis Central High School

No Degree -

Marquette University

No Degree -

MATC

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