Open To Work
Keith Souder
Phoenixville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Maintenance repair operations
South Eastern Veterans Center
Spring City
07.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Operations Manager
ARRB
Exton
06.2015 - 04.2023
- Managed daily operations to ensure compliance with industry standards.
- Streamlined workflows to enhance team productivity and efficiency.
- Led cross-functional teams in implementing process improvements.
- Developed training programs for staff on operational best practices.
- Oversaw inventory management and procurement processes effectively.
- Established safety protocols to maintain workplace safety standards.
- Facilitated communication between departments to support operational goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Education
Project Management
Allison
Exton , PA 01.2021 - 03.2021
Operational Management
Allison
Exton , PA 04.2020 - 06.2020
Logistics Operations
US Navy
Virginia Beach , VA 02.1991 - 11.1998
Skills
- Equipment maintenance
- Process improvement
- Inventory management
- Safety compliance
Affiliations
- Veteran
- Volunteer Fire Fighter
- Board member of Non profit groups
- Combat Veteran
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$30/hr - $1000/hrTimeline
Maintenance repair operations
South Eastern Veterans Center
07.2024 - Current
Project Management
Allison
01.2021 - 03.2021
Operational Management
Allison
04.2020 - 06.2020
Operations Manager
ARRB
06.2015 - 04.2023
Logistics Operations
US Navy
02.1991 - 11.1998