Summary
Overview
Work History
Education
Skills
References
Timeline
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Keith Stancil

Philadelphia,PA

Summary

Experienced Information Technology professional seeking gainful employment to display knowledgeable skills and advance career. Authorized to work in the US for any employer

Overview

8
8
years of professional experience

Work History

Platform Operations Engineer

Wawa
10.2022 - Current
  • Respond to critical escalation requests and resolve issues relating to VM infrastructure, system provisioning, Point of Sale (POS) application configuration, etc.
  • Ensure Ivanti Central Management is updated with the hardware changes
  • Identify incident trends throughout the rollout and to assess for engineering fixes
  • Submit, implement and close Change Control Request via ServiceNow
  • Maintain and execute checklists to verify all installation procedures were followed and the installation was completed to specifications
  • Attend daily project status and scrum meetings
  • Implement and manage monthly Windows patching for production and development servers.
  • Daily monitoring of corporate DCE equipment

Systems Engineer

FTI Consulting, Inc
11.2018 - 05.2022
  • Pilot, deployed and support technologies to corporate office globally including remote and onsite implementations.
  • Train helpdesk and users on newly implemented software
  • Learn, pilot and evaluate vender technologies prior to implementation phase
  • Develop, author, maintain and execute required project plans, tasks list documentation, policies and procedures necessary for the successful deployment and implementation of IT services
  • Leverage Ivanti (LANDesk) to package and deploy applications and monitor machine inventory
  • Provide deep service and product specific knowledge for a variety of IT service areas
  • Leverage VMware to build and maintain servers
  • Work with project managers in the fulfillment of assigned tasks necessary for the overall success of the project
  • Supervise other personnel in the completion of tasks necessary for projects under management
  • Work independently and without regular management oversight, ensuring the completion of assigned projects, tasks and deliverables on-time, within budget, and within established frameworks
  • Plan and review hardware and software acquisitions to assure they are consistent with and supportive of the business vision and mission
  • Use approved Change Control and Change Management processes and systems to track engineering work efforts
  • Ensure that the business and technical architecture of delivered solutions match customer requirements
  • Implement services to meet or exceed established SLAs and expectation of service
  • Daily time entry to record billable and non-billable time
  • Provide on-call support 24 x 7
  • Support migrations and implementation of various Microsoft services including: Azure, 365 suite including Intune, Outlook, Teams, SharePoint, Azure Ad
  • Provide expert technical assistance to customers and internal escalation including support, configuration, diagnostics and troubleshooting various systems, hardware, and software to full resolution
  • Document all technical service request information from beginning to end including knowledge bases, engineering details and specifications, project documentation, 360 Reviews, and high-level summaries

Productivity Consultant / Client Training Instructor

Vitalyst
01.2016 - 10.2018
  • Deploy, train, support processes and technology using personal computer software, hardware, and mobile device technologies.
  • Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
  • Updated training coursework and requirements according to group and technology changes.
  • Led syllabus preparation based on detailed breakdowns of technical concepts.
  • Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
  • Cultivated customized curriculum and course content to address organizational technology training mandates.

Education

Year Up Technical Graduate - Information Technology

Year Up
Baltimore, MD
01.2012

Skills

  • Virtualization
  • Microsoft Windows Server
  • Software Maintenance
  • Project Documentation
  • Technical Support
  • Troubleshooting
  • Active Directory
  • Computer Networking
  • Operating Systems
  • Microsoft Exchange
  • Azure AD
  • Citrix
  • Project planning

References

Please Ask For References!

Timeline

Platform Operations Engineer

Wawa
10.2022 - Current

Systems Engineer

FTI Consulting, Inc
11.2018 - 05.2022

Productivity Consultant / Client Training Instructor

Vitalyst
01.2016 - 10.2018

Year Up Technical Graduate - Information Technology

Year Up

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Keith Stancil