Keith Starnes
Baytown,TX
Summary
Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 14 years of progressive experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Service Manager
Scott Equipment
Baytown, TX
01.2010 - 07.2023
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Created written estimates and obtained customer consent to proceed.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored employee performance through key metrics analysis.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
Education
High School Diploma -
La Porte High School
La Porte, TX05.1994
Skills
- Revenue Generation
- Customer Service
- Maintenance and Repair
- Project Management
- Business Development
- Workflow Management
- Critical Thinking
- Continuous Improvement
- Contract Management
- Interpersonal Relationships
- Supply Ordering
- Strategic Business Planning
- Quality Assurance
- Mechanical Diagnostics
- Work Planning and Prioritization
- Service and Parts Teams Management
- Employee Relations
- Technical Support
- Heavy Equipment Operation
- Service Scheduling
- Team Leadership
- Technical Troubleshooting
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Service Manager
Scott Equipment
01.2010 - 07.2023
High School Diploma -
La Porte High School
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