Keith Starnes
Service Manager
Lake Charles,Louisiana
Summary
Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 14 years of progressive experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Service Manager
Bigge Crane and Rigging Co.
Houston, Tx
08.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Manager
Scott Equipment
Baytown, TX
01.2010 - 07.2023
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Created written estimates and obtained customer consent to proceed.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored employee performance through key metrics analysis.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
Education
High School Diploma -
La Porte High School
La Porte, TX05.1994
Skills
- Revenue Generation
- Customer Service
- Maintenance and Repair
- Project Management
- Business Development
- Workflow Management
- Critical Thinking
- Continuous Improvement
- Contract Management
- Interpersonal Relationships
- Supply Ordering
- Strategic Business Planning
- Quality Assurance
- Mechanical Diagnostics
- Work Planning and Prioritization
- Service and Parts Teams Management
- Employee Relations
- Technical Support
- Heavy Equipment Operation
- Service Scheduling
- Team Leadership
- Technical Troubleshooting
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Service Manager
Bigge Crane and Rigging Co.
08.2023 - 01.2024
Service Manager
Scott Equipment
01.2010 - 07.2023
High School Diploma -
La Porte High School
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