Keith Strange
Pacifica,CA
Summary
Airline Customer Service Agent seeking to transition into an in-flight position as Flight Attendant. Long-standing experience of work in service of others, including 43 previous years of experience in the education sector. Personable, reliable, and communicative with exceptional relationship building skills and empathy for customers in need. Proficient in technology, as well as public speaking and presentation.
Overview
45
45
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
San Francisco, CA
10.2022 - Current
- Lobby Agent: handled all aspects of service for initial contact with passengers at San Francisco International Airport: checking in, tagging, scanning and handling baggage, offering advice and giving directions, re-booking travel, offering assistance for guests with various types of disabilities.
- Boarding Agent: handled all aspects of boarding passengers onto flights: making announcements, tagging baggage, handling Reduced Overhead Carriage limitations, scanning boarding passes, deplaning guests upon arrival, docking jet bridges to aircrafts and parking jet bridges after flights.
- Control Agent: successfully managed gate pre-flight duties including managing seat assignments, non-revenue passengers, flight reports, problem-solving, facilitating services for guests with disabilities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly and professional service.
- Earned a reputation as a team player, committed to approaching all duties with a positive mindset, respectful of others and committed to accomplishing the airline's stated purpose, "to create an airline that people will love".
- Strong and effective communicator, earning praise from colleagues and passengers for skillful and clear public address announcements that promote an atmosphere of confidence and calm in stressful situations.
- Entered information the Image software system to maintain accurate reservation, payment, and travel records.
Assistant Principal: Academics and Dean of Studies
Junipero Serra High School
San Mateo, CA
08.2001 - 07.2022
- Assessed teaching and support staff and delivered exemplary development and instructional leadership strategies improving capabilities and testing outcomes.
- Developed and implemented the New Teacher Induction program which focused on classroom management, behavior and instructional strategies as well as introducing them to key elements of school culture.
- Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.
- Collaborated with other departments in the school to support and establish a range of programs, lessons and student activities.
- Displayed strong decision making abilities and confidence to staff and students.
- Managed school administration operations and organized teacher schedules, student registration processes and class orientation sessions.
- Established and enforced clear class objectives and requirements to promote consistent education for students.
- Led and assisted other school administrators in a data-driven approach to implement new instructional programs, a new school schedule, retreat program, and support student learning as well as staff morale during the global pandemic.
- Utilized a customer service-oriented approach to resolved various situations to cultivate strong student and parent relationships.
Mathematics Teacher and Department Chair
Junipero Serra High School
San Mateo, California
08.1979 - 07.2001
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Differentiated learning and assessment in order to meet the learning needs of different students.
- Prepared, administered and graded assignments and examinations.
- Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
- Met with parents and guardians to discuss student progress and areas for improvement, gain support for student learning, and focus on collaborative problem-solving.
- As Mathematics Department Chair, utilized a data-driven approach to support teachers as they transitioned to a standard-based curriculum and implemented new teaching strategies.
Water Polo and Swimming Coach
Junipero Serra High School
San Mateo, CA
08.1979 - 05.2003
- Planned strategies and selected optimal team lineups to execute game plans. Responsible for motivating athletes consistently towards a a common goal.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Managed two administrative budgets; responsible for expenditures as well as fund-raising for aquatic teams
- Coached and supervised teams of 40 swimmers and three assistant coaches.
- Developed a consistently successful program that produced 40 All-American athletes including National High School record holders and National Champions.
- Honored by coach peers as Central Coast Section Honor Coach of the Year for both Water Polo and Swimming.
- Inducted into the Junipero Serra High School Athletic Hall of Fame.
Swim School Director (Summer Months)
Junipero Serra High School
San Mateo, FL
06.1988 - 08.2001
- Responsible for managing an eight-week summer program that utilized 50+ instructors to teach a multi-level swimming program to teach 2000+ youths every summer.
- Responsible for teacher recruitment, training, scheduling, evaluation, and payroll.
- Customer service orientation: Responsible for responding to a wide range of parent/guardian concerns.
Education
Masters of Public Administration - Education
College of Notre Dame
Belmont, CACalifornia Single Subject Teaching Credential - Mathematics
Santa Clara University
Santa Clara, CABachelor of Arts - Psychology
University of California - Los Angeles
Los Angeles, CASkills
- Team Building
- Policy Implementation
- Customer Service Orientation
- Instructional Leadership
- Personnel Management
- Problem-Solving
- Critical Thinking and Judgment
- Clear and Consistent Communication
Timeline
Customer Service Agent
Alaska Airlines
10.2022 - Current
Assistant Principal: Academics and Dean of Studies
Junipero Serra High School
08.2001 - 07.2022
Swim School Director (Summer Months)
Junipero Serra High School
06.1988 - 08.2001
Mathematics Teacher and Department Chair
Junipero Serra High School
08.1979 - 07.2001
Water Polo and Swimming Coach
Junipero Serra High School
08.1979 - 05.2003
Masters of Public Administration - Education
College of Notre Dame
California Single Subject Teaching Credential - Mathematics
Santa Clara University
Bachelor of Arts - Psychology
University of California - Los Angeles
Similar Profiles
Pablo Enrique Medellin SuarezPablo Enrique Medellin Suarez
Line Maintenance Mechanic at Hawaiian Airlines/Alaska AirlinesLine Maintenance Mechanic at Hawaiian Airlines/Alaska Airlines
Dasuwuan ColemanDasuwuan Coleman
Flight Attendant at Alaska AirlinesFlight Attendant at Alaska Airlines
Angela OrcuttAngela Orcutt
Flight attendant at Alaska AirlinesFlight attendant at Alaska Airlines
Isabel VargasIsabel Vargas
Customer Servivce Agent at Alaska AirlinesCustomer Servivce Agent at Alaska Airlines
Paul StephensPaul Stephens
General Contractor at Paul Stephens ConstructionGeneral Contractor at Paul Stephens Construction