Keith Sutton
Ranchos De Taos,NM
Summary
Store Leader with deep experience working in various retail verticals. Possess 9 years of management experience, performance excellence in employee development and training, business reports and creating customer-focused atmospheres. Ideally suited to direct employees, manage inventory and deliver cost savings.
Overview
14
14
years of professional experience
Work History
Assistant Store Leader
Smith's Food & Drug Centers
03.2018 - Current
- Supervised 100+ associates.
- Responsible for monitoring and improving on business-oriented store metrics to achieve goals.
- Assisted with daily business operations by monitoring expenses, sales, company policies, and daily processes.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Delegated and monitored training module completion for new hires.
- In-store certification on use of Power-industrial pallet jacks, straddle stacker, and manual pallet jacks.
- Created staff schedules in accordance with labor budgets and business needs and approved requested time off.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Assisted with general maintenance of store to keep environment perpetually clean and presentable.
- Worked with customer service representatives to handle escalated customer issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Supervised daily operations by directing customer service, inventory, and sales operations.
- Supervised payroll corrections for accuracy and duplication.
- Completed monthly and quarterly expense reports for senior management.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Educated and trained staff to equip them with knowledge about products, customer service, and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved, and merchandised products in visually appealing and organized displays for optimal sales promotions.
Bakery Manager
Smith's Food & Drug Centers
10.2015 - 03.2018
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions, and individual employee strengths.
- Trained new bakery staff on company standards and POS system use to maximize job satisfaction, expertise, and team performance.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation, and labeling.
- Monitored and controlled inventory levels and identified opportunities for shrinkage.
- Monitored inventory to create warehouse orders to provide excellent in-stock for our customers to get products they wanted.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Bakery Clerk
Smith's Food & Drug Centers
04.2014 - 10.2015
- Maintained tidy and organized work area to comply with cleanliness and food safety standards.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and producing new products or retrieving them from backroom to keep areas well-stocked for maximum sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sandwich Artist
SUBWAY®Restaurants
05.2009 - 04.2014
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
Education
Bachelor of Science - Psychology
University of New Mexico
Albuquerque, NM08.2024
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2010
Skills
- Workload Priorities
- Ability to Be a Leader
- Critical Thinking
- Time Management
- Policy and Procedure Enforcement
- New Hire Training
- Company Safety Policies
- Recruiting and Hiring
- Supply Ordering
- Inventory Control Procedures
- Microsoft Windows Programs
- Special Assignments
Timeline
Assistant Store Leader
Smith's Food & Drug Centers
03.2018 - Current
Bakery Manager
Smith's Food & Drug Centers
10.2015 - 03.2018
Bakery Clerk
Smith's Food & Drug Centers
04.2014 - 10.2015
Sandwich Artist
SUBWAY®Restaurants
05.2009 - 04.2014
Bachelor of Science - Psychology
University of New Mexico
High School Diploma -
Rio Rancho High School
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