Keith T. Collier Jr.
Petersburg,Virginia
Summary
Keith T. Collier is a dedicated and compassionate Qualified Mental Health Professional–Adult (QMHP-A) from Petersburg, Virginia, with experience providing community-based mental health services to individuals facing behavioral health challenges. Through his work with Giving Hope Family Services, Keith supports individuals and families by providing community stabilization and skill-building services that promote emotional regulation, coping strategies, and improved daily functioning. He is skilled in conducting assessments, developing individualized service plans, coordinating care with multidisciplinary teams, and connecting clients to vital community resources. Keith maintains accurate and compliant documentation in accordance with DMAS and agency standards while delivering person-centered services that empower individuals to maintain stability and independence. Known for his professionalism, strong communication skills, and commitment to community wellness, Keith is passionate about advocating for mental health awareness and improving the quality of life for those he serves.
Overview
9
9
years of professional experience
1
1
Certification
Work History
YMCA Site Director
Ymca Of Greater Richmond
2024.08 - Current
- Led operational strategies to enhance program delivery and participant engagement.
- Developed and implemented training programs for staff, fostering professional growth.
- Streamlined communication processes between departments, improving collaboration and efficiency.
- Oversaw budget management and resource allocation to support organizational goals.
- Facilitated community outreach initiatives, increasing program visibility and participation rates.
- Evaluated program effectiveness through regular assessments, driving continuous improvement efforts.
- Directed daily operations, ensuring compliance with safety standards and regulatory requirements.
- Led staff training initiatives, enhancing team performance and service delivery.
QMHP-A
Giving Hope Family Services
2024.04 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
QMHP-A/ Program Director
Stepping Together Outreach
2023.10 - 2024.06
- Led program development initiatives to enhance community engagement and outreach effectiveness.
- Collaborated with stakeholders to align program objectives with organizational mission and community needs.
- Mentored team members, fostering professional growth and improving service delivery standards.
- Evaluated program outcomes, implementing improvements to increase efficiency and participant satisfaction.
- Developed strategic partnerships with local organizations to expand resource availability and support services.
- Conducted training sessions for staff on best practices in outreach methodologies and program management tools.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
QMHP-A
Adjust To Life Behavioral Services
2023.09 - 2024.06
- Telehealth Services: Provide remote mental health support through teletherapy platforms, ensuring accessibility for clients unable to attend in-person sessions.
- Trauma-Informed Care: Implement trauma-informed practices in assessments and interventions, recognizing the impact of trauma on mental health andrecovery.
- Integrated Care Collaboration: Work within integrated care models, collaborating with primary care providers to address both physical and mental health needs of clients.
- Data-Driven Practice: Utilize data analytics to track client outcomes, program effectiveness, and improve service delivery based on evidence-based practices.
- Crisis Response Teams: Participate in or lead crisis response teams, providing on-site support during mental health emergencies in community settings.
- Peer Support Coordination: Facilitate peer support programs, training and supervising peer specialists to enhance client engagement and recovery.
- Wellness Coaching: Offer wellness coaching that incorporates holistic approaches, focusing on lifestyle changes, stress management, and self-care strategies.
- Community Education Initiatives: Develop and lead workshops or seminars to educate the community on mental health issues, stigma reduction, and available resources.
- Policy Advocacy: Engage in advocacy efforts at local, state, or national levels to influence mental health policy and promote systemic changes.
- Cultural and Linguistic Competency: Enhance cultural and linguistic competency within the organization, ensuring services are accessible and relevant to diverse populations.
- Supervision and Mentorship: Provide supervision and mentorship to less experienced mental health professionals, fostering professional development within the field.
- Research Participation: Contribute to or participate in research projects aimed at improving mental health services and understanding client
Cafe Ambassador
Capital One Bank
2017.01 - 2024.03
- Engage and connect with Café visitors and regulars to create a legendary customer experience.
- Assist customers with technology challenges or guide them through the digital banking platform.
- Host virtual tours to educate new call center associates about Café roles, reaching 50+ associates per session.
- Greet, educate, and empower customers to manage their banking needs while demonstrating empathy.
- Oversee and lead daily operational duties, reduce risk, and follow procedures, submitting feedback when necessary.
- Communicate with internal departments via phone, Zoom, and Google Suite programs.
- FDO Elite
- Handled various call types, including general servicing, high-value servicing, and fraud calls.
- Demonstrated knowledge and determined correct avenues for resolving customer disputes.
- Stayed informed about all system, product, and upgrade changes and developments.
- Disputes Coordinator
- Managed cardholder disputes involving credit card charges on Capital One accounts.
- Handled disputes within deadlines and routed them to appropriate avenues when necessary.
- Utilized several systems and contacted customers through inbound and outbound phone channels.
Education
High School Diploma -
Petersburg High School
Petersburg VA2011-06
Bachelor of Arts - Interdisciplinary Studies Elementary Education
Chowan University
Murfreesboro, NC2015-05
Master of Arts - Executive Leadership
Liberty University
Lynchburg, VA2018-05
Skills
- Administrative Operations
- Catering Activities
- Regulatory Requirements
- Communication Skills
- Coordination Skills
- Interpersonal Skills
- Management of Stress
- Perseverance
- Problem Solving
- Professional Attitude
- Receptivity
- Self Motivation
- Leadership
Certification
Mobile Crisis Training
Approval: Mobile Crisis Training
Completed November 25, 2025
Languages
English
Timeline
YMCA Site Director
Ymca Of Greater Richmond
2024.08 - Current
QMHP-A
Giving Hope Family Services
2024.04 - Current
QMHP-A/ Program Director
Stepping Together Outreach
2023.10 - 2024.06
QMHP-A
Adjust To Life Behavioral Services
2023.09 - 2024.06
Cafe Ambassador
Capital One Bank
2017.01 - 2024.03
High School Diploma -
Petersburg High School
Bachelor of Arts - Interdisciplinary Studies Elementary Education
Chowan University
Master of Arts - Executive Leadership
Liberty University
Details
- 804-895-8749
- Kcollier@givinghopefs.com