Keith Tilson
Oklahoma City,OK
Summary
Seasoned Health Insurance Agent providing clients with comprehensive coverage guidance. Formulating solutions to unique protection requirements with attention to individual health factors. Communicating complex coverage policies into comprehendible terms. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, maintain full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
Humana
01.2023 - 01.2024
- Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Provided exceptional customer service, leading to numerous referrals and a growing client base.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
Assistant Store Manager
Tmoblie
01.2020 - 01.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Epic Charter Schools
Stillwater, OK05.2021
Skills
- Policy analysis
- Health Insurance Knowledge
- Client needs analysis
- Sales Reporting
- Customer Engagement
- Product Knowledge
- Call Management
- Customer Billing
- Data Entry
- Appointment Scheduling
- Data Collection
- Paperwork Processing
- Customer Relations
- Stock management
- Hiring and Training
- Time Management
- Staff Supervision
- Scheduling Coordination
Certification
- Licensed Health Insurance Agent - 3 years
- Assistant Store Manager, Tmobile - 4 years
Languages
English
Native or Bilingual
Timeline
Health Insurance Agent
Humana
01.2023 - 01.2024
Assistant Store Manager
Tmoblie
01.2020 - 01.2023
High School Diploma -
Epic Charter Schools
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