Keith Toliver
Houston,TX
Summary
Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in leadership position focused on driving business success.
Overview
12
12
years of professional experience
Work History
Field Service Technician
US Med-Equip
Houston, Texas
04.2014 - 11.2015
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Branch Operations Manager
US Med-Equip
Memphis, TN
11.2014 - 01.2015
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Maintained branch files for major accounts, investments and employees.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Field Service Technician
Hill-Rom Company
Houston, TX
01.2010 - 04.2014
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Independent Insurance Adjuster
Pilot Catastrophe Services
Mobile, AL
01.2005 - 01.2010
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
Customer Service Representative
Convergys
Houston, TX
01.2004 - 01.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
No Degree - Engineering
Lamar University
Beaumont, TXHigh School Diploma -
Worthing High School
Houston, TX05.1989
Skills
- Professional and Courteous
- Work Order Management
- MS Office
- Customer Service
- Technical Analysis
- Calibrating Systems
- Multiple Priorities Management
Timeline
Branch Operations Manager
US Med-Equip
11.2014 - 01.2015
Field Service Technician
US Med-Equip
04.2014 - 11.2015
Field Service Technician
Hill-Rom Company
01.2010 - 04.2014
Independent Insurance Adjuster
Pilot Catastrophe Services
01.2005 - 01.2010
Customer Service Representative
Convergys
01.2004 - 01.2005
No Degree - Engineering
Lamar University
High School Diploma -
Worthing High School
Similar Profiles
Brian McNallyBrian McNally
Biomedical Technician III at US Med-EquipBiomedical Technician III at US Med-Equip
Christopher ChambersChristopher Chambers
Biomedical Equipment Technician at US Med-EquipBiomedical Equipment Technician at US Med-Equip
Joseph YbarraJoseph Ybarra
Biomedical Equipment Technician at US Med-EquipBiomedical Equipment Technician at US Med-Equip