Keith TORGRIMSON
Portland,OR
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in emergency response and access control management. Proven ability to enhance guest satisfaction through exceptional communication and conflict de-escalation skills. Recognized for implementing effective security measures and maintaining a safe environment during high-pressure situations.
Overview
25
25
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
01.2025 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigateand Completed full building and grounds patrols every [Timefram] to spot and investigate concerns.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
CONCIEGE
Securitas Security Services USA
03.2024 - 01.2025
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Greeted guests upon arrival by providing warm welcome.
Concierge Agent MALL PATROL FOOT AND VEHICLE
Allied Security,
04.2016 - 03.2024
- Assisted guests with reservations, ensuring a seamless booking experience.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Organized special events for hotel guests, creating unique experiences that encouraged repeat visits.
MALL SECURITY FOOT AND VEHICLE
NORTHWEST PROTECTIVE
10.2005 - 03.2016
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Security Guard
Securitas Security
10.2003 - 09.2005
Security Officer
Argus Security Group
08.2002 - 10.2003
Security Officer
Pinkerton Security
10.2000 - 08.2002
Education
Master of Science - American History
Portland State University
Portland, OR06-1967
Skills
- Self-defense tactics
- Situational awareness
- Property patrol
- Crowd control
- Fire prevention
- Crime prevention
- Perimeter security
- Emergency response
- Patrol techniques
- Incident reporting
- Emergency response coordination
- Security equipment operation
- Access control management
- Parking enforcement
- Building security
- Perimeter patrol
- CCTV monitoring
- Employee assistance
- Entrance monitoring
- Alarm system monitoring
- Entrance control
- Teamwork
- Punctuality
- Reliable and responsible
- Time management
- Excellent communication
- Self motivation
- Conflict de-escalation
- Surveillance
- Critical thinking
- Visitor screening
- Security operations experience
- Reliability
- Legible report writing
- Coaching and mentoring
- Ground patrol
Timeline
Unarmed Security Officer
Allied Universal Security Services
01.2025 - Current
CONCIEGE
Securitas Security Services USA
03.2024 - 01.2025
Concierge Agent MALL PATROL FOOT AND VEHICLE
Allied Security,
04.2016 - 03.2024
MALL SECURITY FOOT AND VEHICLE
NORTHWEST PROTECTIVE
10.2005 - 03.2016
Security Guard
Securitas Security
10.2003 - 09.2005
Security Officer
Argus Security Group
08.2002 - 10.2003
Security Officer
Pinkerton Security
10.2000 - 08.2002
Master of Science - American History
Portland State University
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