Summary
Work History
Education
Skills
Timeline
Generic

Keith Vaillancourt

Massena

Summary

With a proven track record at Walmart, I excel in customer engagement and inventory control, enhancing store performance by fostering teamwork and implementing effective sales strategies. My background as a Sales Associate, Security Officer, and Combat Medic has honed my problem-solving abilities and professional demeanor, driving significant improvements in customer service and operational efficiency.

Work History

Sales Associate

Walmart
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed inventory to ensure product availability, contributing to uptick in sales.

Security Officer

Hudson Valley Community College
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Examined doors, windows and gates to verify security.

Combat Medic (68W)

US Army
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed inventory to ensure product availability, contributing to uptick in sales.

Education

Computer And Information Sciences

Hudson Valley Community College
Troy, NY

Deploma -

Lansingburgh High School
Troy, NY
06.1992

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Cash handling
  • Verbal/written communication
  • Conflict resolution
  • Sales expertise
  • Complex Problem-solving
  • Professional demeanor
  • Guest relations
  • Inventory tracking
  • Inventory control
  • Policy and procedure adherence
  • Negotiation tactics
  • Persuasion techniques
  • Fraud detection
  • Dispute mediation
  • Friendly and outgoing
  • Customer engagement
  • Feedback implementation
  • Calm demeanor
  • Positive and professional

Timeline

Sales Associate

Walmart

Security Officer

Hudson Valley Community College

Combat Medic (68W)

US Army

Computer And Information Sciences

Hudson Valley Community College

Deploma -

Lansingburgh High School

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Keith Vaillancourt