Keith Vidale
Passaic,NJ
Summary
Decisive Supply Chain Supervisor skilled in managing productivity and overall performance of 15 team members while meeting business and customer service objectives. Proficient in supplier negotiation and conflict resolution strategies. Strong leadership and organizational talents.
Overview
32
32
years of professional experience
Work History
Line Supply Supervisor
American Airlines
03.2023 - Current
- Developed standard operating procedures for supply chain operations, ensuring consistent performance across the team.
- Reduced order processing time with efficient scheduling and coordination of warehouse activities.
- Conducted regular inventory audits to maintain accurate stock levels and prevent stockouts or overstocking situations.
- Led cross-functional teams in continuous improvement projects, enhancing overall operational efficiency.
Ambulance Driver
Hatzolah Of Passaic Clifton
01.2018 - Current
- Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.
- Ensured timely arrivals at hospitals by maintaining open communication with dispatchers and adhering to strict transport schedules.
- Maintained professional demeanor during high-stress situations, effectively managing emotions while providing quality care to patients in need.
- Completed required training programs and certifications, staying current on industry best practices for emergency transportation.
Customer Service Representative Supervisor
United Airlines
03.2020 - 07.2022
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
Customer Service Representative
United Airlines
01.2017 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Freight Team Associate
Home Depot
03.2016 - 04.2017
- Lifted and moved items weighing [Number] pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
Facility Manager
Beni Torah Agudath Israel
08.2001 - 04.2011
- Supervised staff of [Number] in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
Shipping and Receiving Manager
Heritage Steel And Slitt
01.1993 - 08.2001
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
Assistant Store Manager
S And A Stores
08.1992 - 03.1993
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree - Social Studies Education, General Drfaughtmanship
Malik Senior Comprehensive
Port Of Spain Trinidad 06.1980
Skills
- Communication abilities
- Warehouse Operations
- Procurement expertise
- Supply Chain Optimization
4th dan masters in the art of Taekwondo
To teach and mentor kids and young adult in the martial art of Taekwondo for the last 20 years
Timeline
Line Supply Supervisor
American Airlines
03.2023 - Current
Customer Service Representative Supervisor
United Airlines
03.2020 - 07.2022
Ambulance Driver
Hatzolah Of Passaic Clifton
01.2018 - Current
Customer Service Representative
United Airlines
01.2017 - 06.2022
Freight Team Associate
Home Depot
03.2016 - 04.2017
Facility Manager
Beni Torah Agudath Israel
08.2001 - 04.2011
Shipping and Receiving Manager
Heritage Steel And Slitt
01.1993 - 08.2001
Assistant Store Manager
S And A Stores
08.1992 - 03.1993
No Degree - Social Studies Education, General Drfaughtmanship
Malik Senior Comprehensive
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