Keith Walker
Leesburg,FL
Summary
Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Honey Bee RV Storage
01.2024 - 01.2025
- Oversaw and managed 14 Properties and 12 assigned Facility Managers and operational activities within the assigned region under the direction of the Director of Portfolio Operations to ensure that the Facility Managers are meeting the assigned tasks and responsibilities including but not limited to maintaining quality facility standards, quality Customer Service and following operational standards
- Provided operational leadership and guidance to the Facility Managers to assist with meeting goals, performance targets and expectations as determined by Senior Management
- Assisted the Director of Portfolio Operations to evaluate operational processes, procedures and workflows with recommendations to enhance process flows, improve productivity and occupancy for each facility, and research opportunities for process improvement initiatives
- Assisted the Director of Portfolio Operations with recruiting, training, coaching and individual team member development opportunities
- Developed and implemented a quality assurance/audit process including visits to each facility to ensure the Facility Managers are meeting company standards and to identify operational risks
- Quality assurance will include analysis of all available database and custom reports as determined by the Director of Portfolio Operations or Senior Management and address opportunities for improvement within each region, including recommendations to the Director of Marketing based on seasonality demands and goals
- Facilitated cross-departmental projects using project management software, achieving on-time delivery and improved teamwork.
- Developed standard operating procedures, enhancing consistency and operational quality.
- Directed regional operations to ensure seamless execution and alignment with corporate goals.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Developed processes to save on costs and prevent losses.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
Regional Marketing and Sales Manager
Honey Bee RV Storage
08.2023 - 01.2024
- Oversaw and coordinated all aspects of Marketing and Sales for the assigned region
- Worked closely with the Portfolio Director and the Chief Operating Office on sales fluctuations and industry norms
- Conducted facility audits and performed data analysis to ensure property sales policies were kept
- Conducted competitor analysis and performed goal oriented matching processes to ensure the company was inline and demands were met
- Attended trade shows, coordinated marketing events with local vendors, retailers and housing developments
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Strengthened brand identity by overseeing visual elements such as logo design, website layout, and promotional materials consistency.
- Conducted market research to identify trends, opportunities, and competitive landscape insights for informed decision making.
- Increased brand visibility by implementing strategic marketing campaigns and sales initiatives.
- Spearheaded trade show participation, increasing brand exposure and generating valuable leads for the sales team.
- Expanded market share by identifying and targeting untapped consumer segments with tailored messaging.
- Analyzed sales and marketing data for improved strategies.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Built relationships with customers and community to establish long-term business growth.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 60% in sales.
Facility Manager
Honey Bee RV Storage
04.2023 - 08.2023
- Conducted and oversaw daily operations of a 300 space RV and Boat Storage location
- Daily Duties included Data Management, Customer Service, Facility Maintenance, and Sales, Rentals, and Closing of Customer Spaces
- Reported to the Portfolio Director in matters of Operations, Facility Status, and Customer Issues
- Incorporated Sales techniques, Google Review Programs, Referral Rewards and Payment Matters
- Used Data Programs such as Work, Excel, Power Point, Self-Storage Manager, Soci, Noda-Fi, Open Tech
- Implemented preventive maintenance schedules to extend equipment lifespan.
- Conducted regular safety audits for compliance with regulations.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Oversaw successful relocation projects, minimizing downtime and ensuring smooth transitions between facilities.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Prepared reports and schedules with accuracy.
Facility Manager
Cuzins' Vehicle Storage
06.2021 - 04.2023
- Conducted and oversaw daily operations of a 300 space RV and Boat Storage location
- Daily Duties included Data Management, Customer Service, Facility Maintenance, and Sales, Rentals, and Closing of Customer Spaces
- Reported to the Owner in matters of Operations, Facility Status, and Customer Issues
- Incorporated Sales techniques, Google Review Programs, Referral Rewards and Payment Matters
- Used Data Programs such as Work, Excel, Power Point, Sentinel
- Streamlined procurement processes to reduce overall facility operating costs.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Prepared reports and schedules with accuracy.
- Maintained facility grounds, equipment, and safety compliance.
- Conducted detailed analysis of facility usage to recommend space optimization strategies.
- Fostered relationships with local emergency services, ensuring coordinated response to potential incidents at facility.
- Upgraded security systems, including surveillance and access controls, enhancing overall building security.
- Improved facility safety standards by conducting regular audits and implementing updated compliance measures.
- Enhanced tenant satisfaction, responding promptly to all service requests and conducting regular feedback sessions.
Sergeant First Class /Military Police Supervisor
United States Army
06.1999 - 06.2021
- Watch Commander: Oversaw a Maximum-Security Prison (United States Disciplinary Barracks, Fort Leavenworth KS)
- Reported Directly to the Warden for all Operational Needs
- Oversaw all Shift Personnel and the Welfare of over 500 inmates
- Secretary to the Generals Staff Non-Commissioned Officer in Charge: Administrative Duties to the Commanding General
- Provided and oversaw the Security Detail for the Commanding General
- First Sergeant/Detachment Non-Commission Officer in Charge: Oversaw and directed the Installation Police Detachment
- Ensured the welfare and discipline of all assigned personnel were met
- Reported Directly to the Detachment Commander and the Post Commander
- Provided Leadership, mentorship and direction to over 300 Enlisted Members and Direct Guidance to the Detachment Commanding Office
- Directorate of Emergency Services Operations Non-Commissioned Officer in Charge: Reported Directly to the Chief of Police, The Director of Emergency Operations and the Post Commander
- Ensured Safety, Well Being of an Army Military Base
- Directed and Coordinated all Military Police on Shift
- Worked with the Emergency Operations Center for all threats, issues and concerns
- Conducted regular personnel inspections to maintain high standards of appearance and discipline, upholding the reputation of Military Police as a professional force.
- Led a team of Military Police personnel, ensuring proper training and adherence to strict discipline standards.
- Developed comprehensive security plans for sensitive areas, effectively safeguarding classified information from leaks or breaches.
- Enhanced overall safety by conducting thorough investigations and enforcing military law.
- Trained newly assigned personnel on relevant policies and procedures, fostering an environment conducive to skill development and teamwork.
- Assisted in the management of detention facilities, ensuring the safe and humane treatment of detainees while upholding all legal requirements.
- Implemented targeted traffic enforcement measures that reduced accidents rates significantly within military installations.
- Improved emergency response times by coordinating closely with local civilian law enforcement agencies.
- Reduced criminal activity within the military community by implementing proactive patrol strategies and surveillance techniques.
Education
Associate’s degree - Criminal Justice
Kaplan University / Phoenix-Online Campus
Online10-2016
Skills
- Leadership
- Strategic Planning
- Data Analysis
- Account Management
- Operational efficiency
- Excellent interpersonal skills
- Asset management
- Strategic planning
- Staff supervision
- Sales support
- Expense tracking
- Operational controls development
- Employee scheduling
- Critical thinking
- Calm under pressure
- Cross-functional collaboration
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
Personal Information
Authorized To Work: US
Veterans Preference, VA Disability, Combat Veteran
Certification
- Senior Leadership Course
- Advanced Leadership Course
- Basic Leadership Course
- Traffic Management and Collision Investigations
- Intermediate Collision Investigation
- FEMA IS 005
- FEMA IS 100
- FEMA IS 200
- FEMA IS 700
- FEMA IS 800
- FEMA IS 907
- Master Resiliency Trainer
- Nonviolent Crisis Intervention
- Oleoresin Capsicum Level 1, 2, 3
- Taser Certification
- NHTSA DUI Detection
- Evasive Driving Course
- Class E Driver's License
Affiliations
- Military Order of The Purple Heart
- Wounded Warrior Project
Awards
- Purple Heart for wounds during combat
- Army Meritorious Service Medal (5 times)
- Army Accommodation Medal (4 times)
- Army Achievement Medal (4 times)
- Combat Action Badge
- Officer of the Year 2015
- Life Saving Award 2015
Timeline
Regional Operations Manager
Honey Bee RV Storage
01.2024 - 01.2025
Regional Marketing and Sales Manager
Honey Bee RV Storage
08.2023 - 01.2024
Facility Manager
Honey Bee RV Storage
04.2023 - 08.2023
Facility Manager
Cuzins' Vehicle Storage
06.2021 - 04.2023
Sergeant First Class /Military Police Supervisor
United States Army
06.1999 - 06.2021
- Senior Leadership Course
- Advanced Leadership Course
- Basic Leadership Course
- Traffic Management and Collision Investigations
- Intermediate Collision Investigation
- FEMA IS 005
- FEMA IS 100
- FEMA IS 200
- FEMA IS 700
- FEMA IS 800
- FEMA IS 907
- Master Resiliency Trainer
- Nonviolent Crisis Intervention
- Oleoresin Capsicum Level 1, 2, 3
- Taser Certification
- NHTSA DUI Detection
- Evasive Driving Course
- Class E Driver's License
Associate’s degree - Criminal Justice
Kaplan University / Phoenix-Online Campus
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