Red Canary
Keith Walker
Summary
With over 20 years of experience in the computer industry, this professional has honed skills in Cyber Security, networking, troubleshooting, and end user support. Throughout the career, a process-oriented mindset and a data-driven approach to problem-solving have been developed. In addition to technical expertise, more than two decades of customer service experience, including six years in management, have been gained. Known for attention to detail and ability to enhance processes, thrives on thinking outside of the box and quickly acquiring new skills. Alongside excellent verbal and written communication skills, possesses a natural aptitude for technology and enjoys training others in its use.
Overview
10
10
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Junior Security Administrator
Prescient Solutions Group (MSP)
05.2023 - Current
- Monitor and review Security Operations/Incidents tickets in the ticketing system
- Submitting and reviewing Change Management requests
- Monitoring the Security Operations tools such as Rapid7, Darktrace, Microsoft Defender, Red Canary, Cisco Endpoint Manager/AMP, KnowBe4 – Phishing Campaign tool
- Manage end-user MFA policies and authentication tools such as Cisco DUO, Microsoft MFA
- Present weekly reports on Security metrics being followed within the client company
- Hybrid Active Directory/Azure Active Directory Management
- Management of M365 users and licenses
Help Desk Engineer Level II
Prescient Solutions Group (MSP)
12.2021 - 05.2023
- Maintain the technology for the client buildings remotely and in-person
- Reimaging/imaging computers
- Procuring and deploying equipment on behalf of the client
- Inventory of supplies at the respective buildings
- Hardware changes and installs and deployment of equipment
- Minor level networking
- Cisco phone system account setups and maintenance
- Break/fix technician
- Onboarding/offboarding of new employees
- New user account creation within Active Directory
- Hybrid On-Prem/Azure Active Directory
- Management of O365 users and the licenses.
Support Center Agent
U-46 School District
10.2018 - 12.2021
- Maintain the technology for the administration building
- Reimaging computers
- Assigning printer policies and software bundles remotely
- Managing inventory of supplies/devices at the administration building
- Hardware changes and installs and deployment of equipment.
Technical Support Specialist
U-46 School District
03.2018 - 10.2018
- Maintain the technology for multiple schools
- Reimaging computers
- Assigning printer policies and software bundles remotely
- Managing inventory of supplies/devices at the designated schools
- Hardware changes and installs.
Level 1 Technical Support Technician
U-46 School District
07.2017 - 02.2018
- Reimaging computers
- Assigning policies remotely
- Managing inventory of supplies/devices at the designated school
- Hardware changes and installs.
Education
Master's degree in Network & Communication Management - Information Security
Keller Graduate School of Management
Addison, IL 09.2021 - 08.2023
Bachelor of Science in Technical Management - Tech Management
DeVry University
Addison, IL 01.2015 - 07.2017
Skills
- ITILv4 and DevOps Change Management
- Inventory control
- M365 Administration
- Hybrid Azure/On-prem Active Directory/Entra operation and management
- Windows OS operation/management from XP-11 and Server 2008-2025
- Network troubleshooting/management
- Hypervisor management software such as VMWare and Hyper-V, ESXi, and Proxmox
- Cisco VoIP phone system operation/management including Cisco Call Manager, Cisco CCX, Cisco Jabber, Cisco Finesse
- Video call software such as MS Teams, WebEx, and Zoom
- Printer troubleshooting/management including Print Management
- MS Office suite, Google suite
- Computer/server Break-fix
Certification
Graduate Certificate of Information Security
Completed in August 2022
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6+ people on a complete Windows tenant migration
- Have supervised teams of 4-65 staff members.
- Documented and resolved multiple cyber incidents which led to an overall better security posture within the environment.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Software
Darktrace
Rapid7 InsightVM
KnowBe4
Mimecast
Automox
Manage Engine
Intune
Microsoft Defender for Endpoint
Fresh Service ITSM
TrackIT Ticketing
LANSweeper
Cisco DUO
Cisco Finesse
Cisco CCX
Cisco Unity
Cisco Jabber Soft Phone
Cisco AnyConnect VPN
MS Office Suite
PowerShell
Simple Help
Apple Business Manager
WDS/MDT Imaging
PDQDeploy
What's Up Gold (WUG)
Azure
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Junior Security Administrator
Prescient Solutions Group (MSP)
05.2023 - Current
Help Desk Engineer Level II
Prescient Solutions Group (MSP)
12.2021 - 05.2023
Master's degree in Network & Communication Management - Information Security
Keller Graduate School of Management
09.2021 - 08.2023
Support Center Agent
U-46 School District
10.2018 - 12.2021
Technical Support Specialist
U-46 School District
03.2018 - 10.2018
Level 1 Technical Support Technician
U-46 School District
07.2017 - 02.2018
Bachelor of Science in Technical Management - Tech Management
DeVry University
01.2015 - 07.2017
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