Summary
Overview
Work History
Education
Skills
Other Accomplishments
Timeline
OperationsManager
Keith Washington

Keith Washington

Buda,TX

Summary

Well-rounded Small Business Owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with 20+ years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.

Well-rounded Small Business Owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with [Number] years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.

Operates in remote areas of world for extended durations to teach people, construct facilities and evangelize unreached people groups. Works individually with people and leads large groups in teaching, humanitarian actions, prayer and community activities. Flexible and attentive with superior work ethic and good understanding of different populations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

Experienced [Job Title] bringing [Number] years' success in spiritual leadership to growing church. Adept in building integrated long-term plans guiding ministries in educational and spiritual formation. Ready to bring expertise in organizational management, program administration and community outreach to growing church.

Overview

39
39
years of professional experience

Work History

ASE Certified Technician

Firestone Auto Care
Austin, TX
05.1985 - Current
  • Performed scheduled maintenance services such as oil changes, lubrication, and tune-ups.
  • Diagnosed electrical and mechanical problems using diagnostic tools including multimeters, oscilloscopes, and pressure gauges.
  • Repaired or replaced worn parts such as brake pads, wheel bearings, alternators, starters, water pumps and radiators.
  • Tested components for proper operation following repairs.
  • Inspected vehicle computer system to ensure proper functioning of emission control systems.
  • Replaced fuel filters and spark plugs to improve engine performance.
  • Conducted routine inspections on vehicles to identify potential issues before they became major problems.
  • Installed new engines and transmissions in vehicles according to manufacturer specifications.
  • Adjusted timing belts and valves to maintain optimal engine performance.
  • Troubleshot complex automotive systems such as ABS brakes, airbags, fuel injection systems and power steering systems.
  • Verified the accuracy of repair work with test drives of the vehicle prior to customer pickup.
  • Performed complete diagnostics on all makes and models of cars using factory scan tools.
  • Provided technical advice regarding diagnosis and repairs when needed by customers or other technicians.
  • Researched updated information about vehicles using computer databases or manuals when necessary for accurate diagnosis and repairs.
  • Maintained a clean workspace throughout the day for efficient workflow.
  • Kept up-to-date on changing technology through continuing education courses provided by manufacturers.
  • Adhered to safety regulations when working with hazardous materials such as antifreeze or motor oils.
  • Followed established quality standards while performing repairs.
  • Communicated effectively with customers regarding service needs and cost estimates.
  • Worked closely with Parts Department staff members to acquire required parts in a timely manner.
  • Maintained inventory levels of basic shop supplies used during repairs.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Kept detailed records of repairs, labor involved and parts used.
  • Monitored shop equipment to maintain safe working condition.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
  • Maintained certifications and completed training on systems and components.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.
  • Inventoried stock, placed orders and verified receipt to keep supplies ready.
  • Welded, soldered and fabricated parts to complete skilled services.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Filed records with state as part of performing vehicle safety inspections.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Conducted test drives before and after repair services.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Repaired, replaced and adjusted brakes.
  • Removed old oil, replace filters and added correct amount of new [Type] oil.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Reviewed work orders and discussed with supervisors.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Estimated costs of vehicle repair.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Planned work procedures using charts, technical manuals and experience.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.

Small Business Owner

Austin Car Care
Austin , TX
02.2013 - 09.2023
  • Developed business plans and strategies to grow small business.
  • Created budgets and monitored expenses to stay within budget limits.
  • Negotiated contracts with vendors, suppliers, and customers.
  • Managed staff recruitment, hiring, training, and development.
  • Designed customer loyalty programs to increase sales revenue.
  • Cultivated relationships with key stakeholders in the industry.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Collaborated with marketing team to design promotional campaigns across multiple channels.
  • Oversaw daily operations of small business including customer service and financial management.
  • Organized events such as conferences, seminars, trade shows. for networking opportunities.
  • Established partnerships with other businesses in related industries for mutual benefit.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
  • Ensured compliance with applicable laws and regulations while running the business.
  • Advised employees on best practices regarding safety protocols and procedures.
  • Resolved conflicts between staff members and customers when necessary.
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Participated in local community activities to promote the brand's visibility and reputation.
  • Identified new technologies that could be used to improve efficiency and productivity.
  • Provided support services such as technical assistance or troubleshooting issues for clients.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Researched similar businesses to determine competitive advantages.
  • Set pricing structures according to market analytics and emerging trends.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Developed marketing campaigns to deliver messages to right audience.
  • Met with service vendors or product suppliers to facilitate delivery.
  • Designed detailed business plans to outline finances, goals and operations of company.
  • Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
  • Monitored financial objectives and prepared budgets according to projections.
  • Trained, coached and mentored employees to facilitate safety and consistent quality of work.
  • Analyzed internal processes and implemented procedural or policy changes to improve operations.
  • Studied business laws to comply with legal and administrative requirements.
  • Hired new managers to drive sustainable business growth.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Obtained financing to fund expenses for retail space, office equipment and hiring employees.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.

Service Technician

Firestone Auto Care
Austin, TX
01.1986 - 03.2012
  • Provided technical support to customers over the phone and in person.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Installed new systems according to manufacturer specifications.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Assembled components into complete systems following blueprints or other instructions.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Communicated with vendors regarding supply orders and delivery timelines.
  • Provided training on the safe usage of equipment when needed.
  • Assisted with installation projects at both residential and commercial sites.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Trained new team members on service processes to increase productivity.
  • Conducted service appointments to diagnose and fix problems.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Examined previously completed work for accuracy.
  • Set up and operated mechanical and manual tools and equipment.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Maintained certifications and completed training on systems and components.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Logged services performed in service ticket system.
  • Reconditioned and repaired machine systems and components to return to operation.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Developed preventive maintenance procedures and schedules.
  • Prepared job assignment reports and forms for accountability and traceability.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Installed new components or replaced defective parts to restore functionality.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Kept records of parts and equipment used in projects to update inventory.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Disassembled dysfunctional machinery to perform root cause analysis and repair machine.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Installed new appliances, wiring and machinery in homes with defective equipment.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.

Service Manager

Firestone Auto Care
Austin, TX
01.2003 - 06.2010
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Analyzed existing processes for potential cost savings initiatives.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Provided technical support for hardware and software issues experienced by customers.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created standard operating procedures for all service functions.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Reviewed customer billing statements for accuracy prior to release.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Hired and trained service department staff to drive performance.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Motivated and supported employees to maintain low turnover.
  • Created written estimates and obtained customer consent to proceed.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Monitored employee performance through key metrics analysis.
  • Guided department employees on changes from management.
  • Created annual department budget, aligning with organization's financial and operational objectives.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Education

Automotive Repair & Electronic - Automotive Engineering Technology

University Technical Institute
Chicago, IL
05-1995

Automotive Repair - Automotive Mechanics

University of Pine Bluff
Pine Bluff, AR
01-1980

Skills

  • Business Planning
  • Business Management And Development
  • Business Process Optimization
  • Cost Control And Budgeting
  • Budget Management
  • Contract Negotiation
  • Contract Management
  • Reviewing Contracts
  • Vendor Relations
  • Employee Development
  • Vendor Relationship Management
  • Staffing
  • Staff Management
  • Sales Strategics
  • Financial Tracking
  • Sales Planning
  • Strategic Marketing
  • Developing Customer Relationships
  • Developing Contacts
  • Planning And Execution
  • Marketing Strategies
  • Business Operations Leadership
  • Performance Improvement
  • Business Growth And Retention
  • Regulatory Compliance
  • Customer Relations
  • Customer Service
  • Process Improvement
  • Effective Communication
  • Business Marketing
  • Industry Trend Tracking
  • Cost Analysis And Savings
  • Policy And Procedure Implementation
  • Exemplary Communication Skills
  • Public Speaking
  • Purchasing And Planning
  • Work Planning And Prioritization
  • Employee Performance Management
  • Task Delegation
  • Coaching And Mentoring
  • Business Strategies
  • Budget Control
  • Cost Control And Analysis
  • Staff Hiring
  • Employee Training
  • Customer Relationships
  • Inventory Control
  • Quality Control Analysis
  • Marketing Expertise
  • Small Business Operations
  • Professional Networking
  • Business Growth
  • Business Models
  • Strategic Planning
  • Accounting Management
  • Meeting Sales Goals
  • Accounting Oversight
  • Quality Assurance
  • Relationship Building
  • New Business Development
  • Consulting
  • Experience Management
  • Business Administration
  • Payroll Administration
  • Driven And Determined
  • Analyzing Performance
  • Operations Management
  • Sales Proficiency
  • Project Management
  • Account Management
  • Sales Oversight
  • Financial Administration
  • Leadership Coaching
  • Negotiation And Persuasion
  • Recruiting And Training
  • Experienced In [Software]
  • Policies And Procedures Development
  • Personnel Management
  • Heating and Air Conditioning
  • Diesel Engine Repair
  • Transmission service
  • Brake System Maintenance
  • Advanced troubleshooting
  • Bay maintenance
  • Engine overhauls
  • Preventive Maintenance
  • Issue Resolution
  • Vehicle Inspection
  • System repairs
  • Alignments experience
  • Ticket writing
  • Calibration understanding
  • Changing Oil
  • Estimating Work
  • Tire mounting and balancing
  • Parts Replacement
  • EPA requirements
  • Inspecting vehicles
  • Job Scheduling
  • Service Scheduling
  • Inventory Auditing
  • Calibrating instruments
  • Safety awareness
  • Hazardous waste management
  • Automotive Engineering
  • Drivetrain and Axle Installation
  • Operating pneumatic tools
  • Diagnostic abilities
  • Automatic transmissions
  • Detecting refrigerant leaks
  • Valid Driver's License
  • Gasket replacements
  • Team Collaboration
  • Supply Ordering
  • Performance Tuning
  • [Type] vehicles experience
  • Hazmat knowledge
  • Vehicle inspections
  • Electrical understanding
  • Brake Systems
  • Maintaining records
  • Drivability issues
  • Replacing Filters
  • Electrical Systems
  • Installing equipment
  • Remote service
  • Writing work tickets
  • Refurbishing skills
  • Coolant System Control
  • Brake systems knowledge
  • Road-Worthiness Evaluations
  • Maintenance Scheduling
  • Suspension systems understanding
  • Soldering skills
  • Electrical circuits diagrams
  • Suspension Systems
  • Diagnostic Assessment
  • Diesel engines
  • Problem-Solving
  • Work Planning and Prioritization
  • Strong Work Ethic
  • Flexible Schedule
  • Replacing parts
  • Preparing Work Orders
  • Coolant flushes
  • Customer Relationship Management (CRM)
  • Engine repair
  • Troubleshooting skills
  • Hand and power tools
  • Troubleshooting and diagnostics
  • Relaying Complex Information
  • Roadside Repair
  • Engine Rebuilds
  • Ordering Supplies
  • Purchasing Parts and Inventory
  • ASE Certification
  • Scheduled Maintenance
  • Repair documentation
  • Cost Estimation
  • Schematic Interpretation
  • Brake servicing
  • Repair Cost Estimation
  • Carburetor Overhaul
  • Oil Changes
  • System Troubleshooting
  • Teamwork and Collaboration
  • Repair Planning
  • Alignment experience
  • Professional Demeanor
  • Hand and Power Tool Operation
  • Attention to Detail

Other Accomplishments

In 1995 I Keith Washington was awarded Top Gun Award trophy for leadership skills and Diagnostics Skills, I Keith Washington was awarded President Award for my Design and Help of Building Training Class ,I Keith Washington from 1998 to 2005 was also District Technician Trainer for Central Texas Bridgestone,Firestone INC Training

Timeline

Small Business Owner

Austin Car Care
02.2013 - 09.2023

Service Manager

Firestone Auto Care
01.2003 - 06.2010

Service Technician

Firestone Auto Care
01.1986 - 03.2012

ASE Certified Technician

Firestone Auto Care
05.1985 - Current

Automotive Repair & Electronic - Automotive Engineering Technology

University Technical Institute

Automotive Repair - Automotive Mechanics

University of Pine Bluff

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Keith Washington