Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEITH W. BERNDT, JR.

Commerce Twp

Summary

I am a detail-oriented and highly adaptable operations professional with 20+ years of hands-on experience in vehicle logistics, fleet management, service coordination, and team leadership. Proficient in supporting B2B workflows, technical troubleshooting, data entry, and cross-functional collaboration. Proven success resolving issues in high-pressure environments, supporting technology adoption, and streamlining operational procedures. I am seeking to bring real-world logistics knowledge and a growth mindset to a forward-thinking tech-driven organization.

Overview

24
24
years of professional experience

Work History

Community Volunteer, Community Sector Rep

Words Of Hope 4 Life
01.2021 - Current
  • Host Walled Lake and surrounding district events in schools, focusing on mental health.
  • Assist in hosting the largest mental health festival in the country, ViewFest.
  • Provide creativity in executing projects.
  • Work closely with volunteers and perform a lot of the behind the scenes logistics.

Certified Pre-Owned Technician

Serra Whelan Chevrolet
01.2022 - 01.2024
  • Perform safety inspections, open recalls, and vehicle software updates using SPS2 and GDS2.
  • Collaborate with CPO Manager to streamline inspection procedures and technician workflows.
  • Troubleshoot programming and diagnostic issues using Techline Connect and other platforms.
  • Support internal team with process adjustments and technology adoption.

Service Manager | Operations Lead

GMT Logistic
01.2018 - 01.2022
  • Directed day-to-day operations for a fleet of 115+ trailers and 45 tractors.
  • Supported 60+ drivers with real-time service needs, including over-the-road issue resolution.
  • Coordinated with vendors, dispatch, and leasing companies to manage service timelines, equipment delivery, and fleet expansion.
  • Ordered parts and managed shop inventory, while maintaining accurate service records via spreadsheets and custom platforms.
  • Led team of technicians and prioritized workloads based on service and dispatch data.
  • Navigated multiple platforms to coordinate preventive maintenance, vendor relations, and purchasing.
  • Acted as an escalation point for vehicle breakdowns, service delays, and internal support needs.

GM Certified Main Line & Heavy Technician

Feldman Chevrolet of Novi
01.2014 - 01.2018
  • Diagnosed and repaired major drivetrain, suspension, and electrical systems.
  • Completed warranty repairs, recalls, new vehicle prep, and lease turn in inspections.
  • Supported service and event teams with coordination, setup, and problem resolution.
  • Proficient in multiple diagnostic tools (PICO Scope, Tech2, GDS2, Snap-On).

Brake, Alignment & Suspension Technician

Belle Tire
01.2002 - 01.2014
  • Performed complex repairs and alignments while mentoring junior techs.
  • Trained in sales support, customer service, and vendor communication.
  • Contributed to team productivity through effective multitasking and coordination.

Education

Diploma - Sales & Marketing

Berkley High School
Berkley, MI
06.2001

Skills

  • Fleet & Vehicle Logistics
  • Vendor & Carrier Relations
  • Technical Troubleshooting & System Support
  • Operations Workflow Optimization
  • Cross-Functional Communication
  • B2B Marketplace Understanding
  • Data Entry & Documentation
  • Process Improvement & Reporting
  • Staff Leadership & Training
  • Google Workspace
  • GDS2
  • SPS2
  • Techline Connect
  • ALLDATA
  • Mitchell OnDemand
  • Diagnostic Tools
  • Tech2
  • Snap-On
  • PICO
  • Google Docs
  • Google Sheets
  • Hunter Alignment Machine
  • Coats Balancers
  • BG Fluid Exchange
  • Inventory & Maintenance Tracking Platforms

Timeline

Certified Pre-Owned Technician

Serra Whelan Chevrolet
01.2022 - 01.2024

Community Volunteer, Community Sector Rep

Words Of Hope 4 Life
01.2021 - Current

Service Manager | Operations Lead

GMT Logistic
01.2018 - 01.2022

GM Certified Main Line & Heavy Technician

Feldman Chevrolet of Novi
01.2014 - 01.2018

Brake, Alignment & Suspension Technician

Belle Tire
01.2002 - 01.2014

Diploma - Sales & Marketing

Berkley High School

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