Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEITH WERSLAND

Cle Elum,WA

Summary

Seasoned professional with over 35 years of experience in facilities and business management, as well as client services. Skilled leader adept at guiding teams, overseeing complex projects, and achieving strategic objectives. Proven track record in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Recognized for collaborative approach and unwavering commitment to excellence.

Overview

31
31
years of professional experience

Work History

Security Officer

Allied Universal
01.2024 - Current
  • Patrols and monitors premises in company vehicle and by foot.
  • Provides excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevents unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintains a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checks identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Works with supervisors and administration to best address resident and HOA concerns, staffing and patrols to best utilize manpower and operation efficiency.
  • Daily use of the Heliaus mobile App

Owner/Operator

Wersland Guide Service
03.1994 - Current
  • Provide luxury Guided Fly-Fishing Experience for Private as well as contracted clientele.
  • Seek to serve clientele at the highest level, establish lasting relationships and provide a fun and safe day on the river.
  • Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
  • Create and nurture relationships with referrers, influencers, and partners to promote strategic goals.
  • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
  • Orchestrated administrative activities directly related to making products or providing services.

Security Officer

Suncadia Resort
11.2021 - 12.2023
  • Maintain the highest regard for Resort owners, visitors and property, ensuring safety, enjoyment and adherence to rules and policies to the best of my ability.
  • Patrolled premises regularly to maintain order and establish security presence.
  • Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
  • Monitored and authorized entrance of vehicles or people to keep property secure.
  • Responded to resident calls by investigating and assessing situation.
  • Called police and fire departments in cases of emergency, such as fire and presence of unauthorized persons.
  • Locked doors and gates of entrances and exits to secure buildings.
  • Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security.
  • Operated company vehicles to patrol large sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Park Ranger 2/3 - Assistant Area Manager

Washington State Parks And Recreation Commission
08.1999 - 10.2021
  • Served as an operation manager for the Central Cascades Park Area.
  • Administrative duties to include: Completion and training others with cash receipt transmittals, vehicle/equipment/fuel usage forms, law enforcement activity logs, monthly revenue reports, budget tracking using Excel, and grant writing.
  • Recruited, interviewed, hired, trained, and evaluated permanent, seasonal, and temporary park rangers, senior park aides, park aides, and volunteers.
  • Performed daily, weekly, and monthly scheduling of area staff.
  • Communicated with park visitors to address questions, concerns and needs and provide quality customer service.
  • Collaboratively planned and implemented area strategies and operational needs based on mission and goals defined by the area manager.
  • Provided oversight for all day to day operations at each park within our park area at different times.
  • Developed a loyal and satisfied park visitor customer base through my proactive management of staff and resources, consistency and fairness.
  • Implementation of LEAN tools and principles within the park area.
  • Conducted weekly and monthly safety and staff meetings and consistently met 1 to 1 with my direct reports to address concerns and questions, and plan improvements and evaluate progress towards goals and expectations.
  • Participated in park team building exercises to increase communication and performance.
  • Primary and expert law enforcement officer in the park area
  • Wrote notice of infractions and citations, made arrests, conducted investigations, completed incident and use of force reports, gave depositions and testified in court.
  • Consistently networked with local law enforcement agencies and fire department personnel, district courts, and prosecutor offices.
  • Trained and experienced in the use of Spillman records management software.
  • Certified ranger training officer.
  • Maintenance experience to include operating dump trucks, backhoes, front end loaders, and small tractors to complete projects and routine maintenance
  • Experience using gas, battery, pneumatic, and hand tools.
  • Responsible for training and day to day oversight and completion of routine maintenance services provided at all parks in the area.
  • Trained other staff in the proper use of most park used tools and equipment and routine maintenance processes
  • Monitored security of assets plans
  • Collection of park user fees and reconciliation
  • Experienced with CAMIS.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Worked with and represented agency with special user groups, partners, stakeholders, adjacent park property owners, contractors, local vendors and concessionaires, local and state government, individually and in group settings.
  • Public speaking and meeting experience
  • Developed trusted professional relationships with local entities.
  • Developed and led interpretive programs at Lake Easton and Iron Horse State Parks.
  • Successful completion of all mandatory law enforcement, administrative, and maintenance training.
  • Utilized TEAMS and Zoom for organizational and team meetings.

Park Ranger 2 - Tahoma Gateway Park Area East

WSPRC
03.2021 - 10.2021
  • Worked each day to provide the highest level experience for park visitors by maintaining facilities, communication and visitor relations.
  • Primary law enforcement employee for the park area and provide day to day customer service, law enforcement and rule compliance.
  • Provide employee direction on routine maintenance services that support the operation of the park area.
  • Provide visitor education, protection of resources, and enforce rules and laws.
  • Complete law enforcement reports, issue notice of infractions and citations, make arrests, and testify in court.
  • Trained and experienced in the use of SPILLMAN.
  • Coordinate with local law enforcement and emergency service agencies/departments
  • Oversight for day to day operation of the park area.
  • Assist with employee hiring paperwork, complete timesheets, resource usage forms, vehicle/equipment logs, cash receipt transmittals and attendance reports.
  • Receive, process and transmit park user fees using CAMIS.
  • Special projects in collaboration with work groups, weed boards and other outside entities.
  • Implementation of LEAN tools and principles within the park area.
  • Assist with interpretive and educational programs within the park area.
  • Complete and lead others in non-journey level maintenance projects, routine grounds and facilities maintenance and upkeep.
  • Assist with care and upkeep of major park equipment and facilities and ensure all agency and park area safety requirements are met on job sites.
  • Provided visitor services, such as explaining regulations, answering visitor requests, needs and complaints and providing information about park and surrounding areas.

Education

Continuing Ed. - Biology And Earth Sciences

Central Washington University
Ellensburg, WA
01-1993

Associate Law Enforcement - Park Ranger Academy

Skagit Valley College
Mount Vernon, WA
03-1991

Bachelor of Arts - Business Management And Accounting

Whitworth University
Spokane, WA
06-1988

High School Diploma - undefined

Coeur D’alene High School
Coeur D’alene, ID

Skills

  • Teamwork and collaboration
  • Hiring, supervision, and management of staff
  • Manage Budgets and Expenditures
  • Visitor relations
  • Report writing
  • Incident reporting
  • General security
  • Detail-oriented
  • Incident management
  • Park management
  • Wilderness navigation
  • Outdoor recreation management

Timeline

Security Officer

Allied Universal
01.2024 - Current

Security Officer

Suncadia Resort
11.2021 - 12.2023

Park Ranger 2 - Tahoma Gateway Park Area East

WSPRC
03.2021 - 10.2021

Park Ranger 2/3 - Assistant Area Manager

Washington State Parks And Recreation Commission
08.1999 - 10.2021

Owner/Operator

Wersland Guide Service
03.1994 - Current

High School Diploma - undefined

Coeur D’alene High School

Continuing Ed. - Biology And Earth Sciences

Central Washington University

Associate Law Enforcement - Park Ranger Academy

Skagit Valley College

Bachelor of Arts - Business Management And Accounting

Whitworth University

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KEITH WERSLAND