Keith Wildfang
Renton,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Ulta Salon
Tukwila, WA
09.2021 - Current
- Recruited and hired top performers to add talent and value to department
- Maximized performance by monitoring daily activities and mentoring team members
- Maintained professional, organized and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Onboarded new employees with training and new hire documentation
- Developed and maintained relationships with customers and suppliers through account development
- Applied customer feedback to develop process improvements and support long-term business needs
- Cross-trained existing employees to maximize team agility and performance
- Delivered feedback to decision-makers regarding employee performance and training needs
- Accomplished multiple tasks within established timeframes
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Complied with company policies and procedures by encouraging positive and effective work environment among employees
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Business Owner
Wildfang Hair Design
Seattle, WA
02.2005 - 03.2020
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Trained and coached new and existing employees to boost staff productivity.
- Created and monitored promotional approaches to increase sales and profit levels.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Entered income and expense details into business databases to track purchases and address variances.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Trained and motivated employees to perform daily business functions
Education
Associate of Arts - Cosmetology/business
Bellingham Beauty School
Bellingham, WA06.1991
Skills
- New Technique Development
- Customer Consultation
- Fast Learner
- Multitasker
- Problem solver
- Customer service
- Conflict Resolution
- Self-Motivated
- Active Listening
- Decision Making
- Responsible
- Teambuilding
- Customer Service
- Self-motivated professional
- Good listening skills
- Flexible and Adaptable
- Flexible & Adaptable
- Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
Ulta Salon
09.2021 - Current
Business Owner
Wildfang Hair Design
02.2005 - 03.2020
Associate of Arts - Cosmetology/business
Bellingham Beauty School
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