KEITH WILLIAMS
West Melbourne,FL
Summary
Motivated by accountability, I consistently meet diverse challenges with a perpetual student mindset. My goal is to enhance my technical proficiency and guide teams toward impactful outcomes. Detail-oriented Engineering Technician with technical expertise and people skills, committed to providing quality technical support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Engineering Technician 2
Northrop Grumman
Melbourne, FL
07.2023 - Current
- Collaborated closely with functional/Program manager to effectively maintain production support
- Collection, aggregation, and reporting of specific workflow metrics, milestone support
- Managed action tracking, maintained JIRA statuses, and updated Confluence documentation
Engineering Technician IV
SAIC
Camp Pendleton, CA
06.2020 - 07.2023
- Assist Master Operational Instructors for training instruction and will be required to evaluate operators and equipment
- Identify and replace components and conduct functional tests to return articles to service
- Provide analysis and recommendations for changes and improvements to equipment installation, operation, modification, and maintenance for equipment
Desktop Support
Red Knight Solutions
Melbourne, FL
06.2019 - 06.2020
- Installs, troubleshoots, services, and repairs personal computers, related PC software, cables, and connectors
- Connected personal computers and terminals to current data networks, executing software and hardware upgrades and installations.
- Proficient with Microsoft Office and email communication
Enterprise Operations Engineer Level 1
DIGITALSPEC
Fairfax, VA
03.2019 - 04.2019
- Proficient with the use of IT Service Management (ITSM) tools, including BMC Remedy and ServiceNow
- Execute EL2 Service Request Management, Incident Management, and Problem Management processes
- Knowledge of Microsoft Server Operating Systems and VMWare virtualization
Data Center Technician Level 1
AT&T
Washington, D.C.
06.2018 - 03.2019
- Consistently adhered to computer maintenance schedule while efficiently handling urgent support calls, including data loss incidents.
- Perform physical audits, update and maintain the Service Manager database, and track incidents within the ticketing software.
- Achieved efficient problem resolution through effective utilization of documented procedures, checklists, research methods, and the Remedy ticketing system.
Security Center Operator
Allied Universal
McLean, VA
08.2017 - 05.2018
- Responsible for managing and analyzing network traffic, Intrusion Detection Systems (IDS), security events and logs
- Developed detective content for monitoring devices such as IDS and SIEM and advised on proactive blocks for security architecture
- Advised incident responders in the steps to take to investigate and resolve computer security incidents, staying up to date with current vulnerabilities, attacks, and countermeasures
- Gathered incident specifications, submitted incident, and tracked progress
Unarmed Protective Security Officer
Falken Industries
Herndon, VA
02.2017 - 08.2017
- Controlled access to client site or facility by managing the admittance process, facilitating entry for legitimate visitors and expediting their admittance.
- Performed thorough inspections of designated location both on foot and in a vehicle to maintain security standards by identifying and addressing any identified risks or vulnerabilities.
- Adhered to site requirements by diligently observing and reporting any incidents or suspicious activities.
Education
Associate of Science - Business Management
Lord Fairfax Community College
Warrenton, VA08-2016
Some College (No Degree) - Interdisciplinary Studies
Embry-Riddle Aeronautical University Worldwide
Skills
- Teamwork and Communication
- Mechanical Aptitude
- Attention to Detail
- Efficient workflow
- Growth Mindset
- Flexible and Adaptable
- Self motivated
- Conflict Resolution Competence
- Positive Reinforcement
Certification
- Airworthiness Foundations - Caltech Certification, 03/01/24
- CompTIA Security+ ce Certification, 02/01/23
- United States Marine Corps. Camp Lejeune, NC, 09/01/06
Clearances
Secret
Militaryexperience
United States Marine Corps, 02/01/06, 08/01/10, Honorable Discharge
References
Available upon request
Timeline
Engineering Technician 2
Northrop Grumman
07.2023 - Current
Engineering Technician IV
SAIC
06.2020 - 07.2023
Desktop Support
Red Knight Solutions
06.2019 - 06.2020
Enterprise Operations Engineer Level 1
DIGITALSPEC
03.2019 - 04.2019
Data Center Technician Level 1
AT&T
06.2018 - 03.2019
Security Center Operator
Allied Universal
08.2017 - 05.2018
Unarmed Protective Security Officer
Falken Industries
02.2017 - 08.2017
Associate of Science - Business Management
Lord Fairfax Community College
Some College (No Degree) - Interdisciplinary Studies
Embry-Riddle Aeronautical University Worldwide
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