Summary
Overview
Work History
Education
Skills
EMC and Dell Product Experience
Certification
Timeline
Generic

Keith Williams

Clairton,PA

Summary

Adept at fostering client relationships and leading technology implementations, my tenure at Dell EMC showcases a blend of critical thinking, precise execution, and project management. Expert in data management and system troubleshooting, I've driven project success and system performance improvements, ensuring high customer satisfaction and efficient storage operations.

Offering strong analytical skills and passion for technology, eager to learn and thrive in data environment. I've continuously expanded knowledge through hands-on experience with new products, online learning, and virtual environment interaction. Brings solid understanding of storage principles and ability to quickly learn industry-specific tools and methodologies. Ready to use and develop problem-solving and technical skills in a systems administration role.

Professional field engineer with extensive experience in troubleshooting, maintaining, and repairing storage arrays, servers, and network / SAN devices. Proven ability to collaborate effectively with team members and achieve team success. Known for strong analytical skills, technical expertise, and dependable work ethic. Highly skilled in diagnostics, system installations, and customer service, ensuring high satisfaction and operational efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Field Service Engineer

Dell Technologies
08.2019 - 02.2025
  • Disassembled and reassembled storage array and server chassis to replace malfunctioning components.
  • Collaborated with cross-functional teams to determine root causes of issues and to implement corrective action.
  • Scheduled service calls according to customer location and urgency of need.
  • Followed action plans and procedures exactly and precisely, ensuring system uptime during maintenance activities.

Account Service Engineer

EMC Corporation
09.2015 - 08.2019
  • Built and maintained close relationships with regional customers via in-person meetings and project planning.
  • Proactively monitored installed code levels, available space, and possible hot fixes and worked directly with customers to resolve.
  • Deployed and upgraded ESRS, remote support VMWare machines designed for dial in / dial out.
  • Planned and performed OE code upgrades successfully, within specified time windows and without causing data unavailability.

Implementation Delivery Engineer

EMC Corporation
01.2010 - 09.2015
  • Managed multiple complex projects simultaneously, prioritizing tasks to maximize time efficiency without sacrificing quality or attention to detail.
  • Installed and implemented new and post-move storage arrays and switches / directors.
  • Followed established procedures and best practices to ensure systems were running optimally.
  • Provided knowledge transfer services to customers unfamiliar with new systems and their user interfaces / hardware configurations.

Education

Bachelor of Arts - Management of Information Systems

Thiel College
Greenville, PA

Bachelor of Arts - E-Commerce

Thiel College
Greenville, PA

Bachelor of Arts - Web Development

Thiel College
Greenville, PA

Skills

  • Problem Solving
  • System Troubleshooting
  • NAS Storage
  • SAN Storage
  • Ethernet and Fiber Cabling

EMC and Dell Product Experience

  • Avamar
  • Data Domain
  • VNX
  • Unity
  • Symretrix / PowerMax
  • Centera
  • Atmos
  • Isilon / PowerScale
  • VXRail
  • XtremIO
  • PowerEdge
  • PowerStore
  • VMWare

Certification

  • Information Storage and Management Foundations - Proven Professional
  • Celerra Specialist for Platform Engineers
  • Centera Specialist for Platform Engineers
  • CLARiiON Specialist for Platform Engineers
  • Symmetrix Specialist for Platform Engineers
  • VNX Specialist for Platform Engineers

Timeline

Senior Field Service Engineer

Dell Technologies
08.2019 - 02.2025

Account Service Engineer

EMC Corporation
09.2015 - 08.2019

Implementation Delivery Engineer

EMC Corporation
01.2010 - 09.2015

Bachelor of Arts - Management of Information Systems

Thiel College

Bachelor of Arts - E-Commerce

Thiel College

Bachelor of Arts - Web Development

Thiel College
Keith Williams