Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KEITH WILLIAMS

Gilbert,Arizona

Summary

Accomplished Senior Property Field Adjuster with a proven track record at Chubb Insurance, adept in Symbility and claims file management. Recognized for exceptional customer service and strong interpersonal skills, consistently exceeding performance metrics. Rapid promotions and Circle of Excellence awards highlight my adaptability and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Senior Property Field Adjuster-OSA

Chubb Insurance
Gilbert, AZ
07.2024 - Current
  • Handle moderate to severe complexity claims assigned under little supervision.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Determined if a structural engineer is needed to assess structural integrity of buildings damaged by natural disasters or other catastrophes.
  • Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
  • Analyzed estimates of repair costs prepared by contractors or homeowners.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Evaluated damages to properties, including structures and personal property.

SR. PROPERTY CLAIMS SPECIALIST - DIGITAL ADJUSTING TEAM

Chubb Insurance
Phoenix, AZ
08.2023 - 07.2024
  • Coordinated and managed field investigations, outside engineers, independent adjusters, and cause-and-origin experts.
  • Read over insurance policies to ascertain levels of coverage, and determine whether claims would receive approvals or denials.
  • Conducted thorough virtual property investigations to identify and classify damages for customer claims.
  • Delivered exceptional customer service to policyholders and agents by communicating important information, and patiently listening to issues.
  • Using Symbility, create comparable bids to ensure contractors' estimates are in line.
  • Handle moderate to severe complexity claims assigned under little supervision.
  • Explained policy coverage and denials to policyholders, contractors, and public adjusters.
  • Documented all information gathered from the investigation and uploaded data to the company database for efficient processing using Symbility.
  • Delivered outstanding customer service on field visits by explaining and recommending additional coverage options
  • Examined claims forms and other records to determine insurance coverage.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Trained other claims staff members on the proper handling and evaluation of injury claims.
  • Delivered exceptional customer service to policyholders by communicating important information, and patiently listening to issues.
  • Explained policy coverage, liability, and denials to policyholders, lawyers, and other involved parties.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.

FIELD CLAIMS RESOLUTION REP

Liberty Mutual Insurance
Chandler, AZ
02.2020 - 08.2023
  • Handle moderate to severe complexity claims assigned under little supervision.
  • Explained policy coverage and denials to policyholders, contractors, and public adjusters.
  • Conducted thorough virtual and field property investigations to identify and classify damages for customer claims.
  • Handled telephone support calls to determine issues, and provide solutions.
  • Documented all information gathered from the investigation and uploaded data to the company database for efficient processing using Symbility.
  • Using Symbility, create comparable bids to ensure contractors' estimates are in line.
  • Delivered outstanding customer service on field visits by explaining and recommending additional coverage options.

CLAIMS RESOLUTION SPECIALIST APD II

Liberty Mutual Insurance
Chandler, AZ
03.2019 - 02.2020
  • Examined claims forms and other records to determine insurance coverage.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Enhanced customer satisfaction by delivering honest advice to policyholders regarding repair work and body shop processes. Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Explained policy coverage, liability, and denials to policyholders, lawyers, and other involved parties.

SR. LICENSED INSURANCE AGENT

Liberty Mutual Insurance
Phoenix, AZ
02.2016 - 03.2019
  • Built relationships with clients using active listening, and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skill set.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results. Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.

Education

Gateway Community College

Skills

  • Energetic work attitude approach
  • Positive team player
  • Training and mentoring
  • Quality assurance controls
  • Symbility specialist
  • Claims file management processes
  • Analytical & critical thinking
  • Strong interpersonal and communication skills
  • Adaptability and flexibility
  • Estimating repair costs

Accomplishments

  • Chosen for Circle of Excellence 2018 and 2019 based on exceeding all metrics for the year.
  • Serves as the team go to regarding efficiencies & procedures.
  • Consistently exceeded metrics for all of 2017 and 2018, 2019, 2020, 2021, 2022,2024
  • Rapidly promoted in several key positions.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Senior Property Field Adjuster-OSA

Chubb Insurance
07.2024 - Current

SR. PROPERTY CLAIMS SPECIALIST - DIGITAL ADJUSTING TEAM

Chubb Insurance
08.2023 - 07.2024

FIELD CLAIMS RESOLUTION REP

Liberty Mutual Insurance
02.2020 - 08.2023

CLAIMS RESOLUTION SPECIALIST APD II

Liberty Mutual Insurance
03.2019 - 02.2020

SR. LICENSED INSURANCE AGENT

Liberty Mutual Insurance
02.2016 - 03.2019

Gateway Community College

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KEITH WILLIAMS