Keith Wilson
Morrisville,North Carolina
Summary
Store and Associate Relations/ Human Resource Management. I have 15 years of retail and people management experience with 8 years marketing management experience. Recently began a starter company in website design. Seeking a position with growth opportunities that will allow me to grow my skill set .
Overview
18
18
years of professional experience
Work History
Co-Store and Associate Relations Manager
Harris Teeter
09.2016 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Manage day to day store operations.
- Drive sales and store profit. Average of $2-$3 million in annual profit. -Mange stores with weekly sales range of 650k-850k
- Facilitate Service Excellence Customer Service classes for all new hires within the companies district.
- Responsible for new associate recruitment, talent development and training.
- Manage labor and payroll with a range of 120 plus associates on staff.
Co-Store and Marketing Manager
Sam's Club
02.2006 - 09.2016
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, new store opening campaigns and promotions.
- Opened over a dozen new store locations in several cities with the responsibility of recruiting and training store associates.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Facilitated training classes for new hires and developed marketing teams to drive membership profit.
- Managed day to day operations while in stores.
- Managed 150-220 associates in stores.
- Manged in field marketing teams to recruit new business and consumer members including B2B sales calls and cold calls.
- Surveyed areas for business prospects.
- Created competitive comparison analysis reports to present to potential customers to show value of membership.
- Created custom marketing materials to sales in stores and in field.
Education
High School Diploma -
Beach Channel High School
01.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Project Management
- Marketing
- Hiring and Training
Timeline
Co-Store and Associate Relations Manager
Harris Teeter
09.2016 - Current
Co-Store and Marketing Manager
Sam's Club
02.2006 - 09.2016
High School Diploma -
Beach Channel High School
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