Keith Yeomans
Cranston,RI
Summary
Sales and Service Representative with 2+ years of experience in customer service, leadership, and sales. Adept at managing transactions, resolving customer issues, and promoting products to drive increased account openings. Strong organizational and communication skills, with a proven track record in enhancing customer satisfaction and team productivity.
Overview
6
6
years of professional experience
Work History
Bank Teller
Bank RI
Pawtucket
05.2023 - Current
- Process customer transactions efficiently, ensuring accurate record-keeping and compliance
- Resolved customer issues, enhancing satisfaction and retention
- Balanced cash drawers daily, maintaining error-free records
- Promoted bank products, driving increased account openings.
Shift Leader
Dunkin Donuts
Pawtucket
06.2021 - 05.2023
- Delegated tasks among personnel and monitored the area in need of assistance
- Operated the cash register, collected payments and provided accurate change
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times.
Student Manager
University of Rhode Island
Kingston
10.2018 - 05.2021
- Delegated work to other students and making sure everyone understood the work they were doing
- Cross trained in every work role to maximize knowledge of machinery needed to complete tasks.
Education
Bachelor of Science - Animal Science & Technology
University of Rhode Island
Kingston, RI12.2021
Skills
- Data collection
- Excel
- Word
- Powerpoint
- Creating effective team relationships
- Solving conflicts
- Financial accounting
- Balance sheets
- Research
- Cash management
- Training
- Mentoring
Timeline
Bank Teller
Bank RI
05.2023 - Current
Shift Leader
Dunkin Donuts
06.2021 - 05.2023
Student Manager
University of Rhode Island
10.2018 - 05.2021
Bachelor of Science - Animal Science & Technology
University of Rhode Island
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